Pooriya Khani
Toronto,ON
Summary
Versatile and results-oriented professional with a proven track record at Physiotherapy Miracle Rehab, excelling in customer service and relationship building. Demonstrated ability to enhance customer loyalty and streamline operations, achieving significant improvements in customer satisfaction. Skilled in event security and possesses strong communication abilities, contributing to team success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Manager's Assistant
Physiotherapy Miracle Rehab
Toronto, ON M2N1M7
01.2024 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
Sales Assistant
Mazda Dealership
Toronto, ON
02.2023 - 12.2024
- Assisted customers with prompt and polite support in-person and via telephone.
- Executed visual merchandising strategies to attract customers and drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Security Assistant
Nuvo Toronto
Toronto, ON M3J2N9
02.2022 - 01.2023
- Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
- Monitored CCTV systems to detect suspicious activities and prevent potential threats.
- Ensured safe environment for staff and visitors, checking IDs and managing access control systems.
Customer Service Representative
Zara
Toronto, ON
01.2021 - 12.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Arts - FASHION DESIGNE
George Brown College
Toronto, ON05-2017
Skills
- Customer service
- Event security
- Relationship building
- Staff training and development
- Call center experience
- Team player
- Strong communication and interpersonal skills
Languages
English
Native or Bilingual
Turkish
Professional Working
Persian
Native or Bilingual
Timeline
Manager's Assistant
Physiotherapy Miracle Rehab
01.2024 - Current
Sales Assistant
Mazda Dealership
02.2023 - 12.2024
Security Assistant
Nuvo Toronto
02.2022 - 01.2023
Customer Service Representative
Zara
01.2021 - 12.2021
Associate of Arts - FASHION DESIGNE
George Brown College