Oversaw instructors in the water, and provided feedback and guidance on their teaching.
Resolved conflicts among instructors and clients, professionally, fostering a positive work environment conducive to teamwork.
Communicated with parents regularly about their children’s progress.
Behavior Technician
Leaps n Boundz
Los Angeles
02.2023 - Current
Monitored client progress to provide continued guidance and consistent feedback to families.
Improved client communication skills through the use of evidence-based practices and techniques.
Provided direct support during community outings, facilitating appropriate social interactions among peers, while practicing newly acquired skills within real-world contexts.
Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
Swim Coach
Freelance
Los Angeles
03.2020 - Current
Taught daily swim instruction to students, varying in ages (children to adults) and skill levels.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
Created and maintained an organized schedule for daily use.
Prepared equipment before each class, and stored items promptly after classes.
I took notes on the strengths and weaknesses of each child in class to track progress.
Customer Service Rep, Supervisor, Swim Instructor
Hubbard Family Swim School
Phoenix
11.2011 - 12.2020
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Answered customer telephone calls promptly to avoid on-hold wait times.
Taught daily swim instruction to students varying in ages, and skill levels.
Taught children with a variety of special needs, including autism and cerebral palsy.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
Education
Bachelor of Arts - Music
Northern Arizona University
Flagstaff, AZ
Associate of Applied Science - Audio Production Technologies
Maricopa Community Colleges, Mesa Community College
Mesa, AZ
High School Diploma -
Shadow Mountain High School
Phoenix
Skills
Staff management
Extremely personable
Conflict resolution
Training and development
Creative problem-solving
Recordkeeping strengths
Special Needs experience
Timeline
Deck Superviosr
Leaps n Boundz
02.2023 - Current
Behavior Technician
Leaps n Boundz
02.2023 - Current
Swim Coach
Freelance
03.2020 - Current
Customer Service Rep, Supervisor, Swim Instructor
Hubbard Family Swim School
11.2011 - 12.2020
Bachelor of Arts - Music
Northern Arizona University
Associate of Applied Science - Audio Production Technologies
Maricopa Community Colleges, Mesa Community College