Poonampreet Kaur
Edmonton,AB
Summary
Driven supervisor with a proven track record at Esso Gas Station, enhancing team efficiency and customer satisfaction through expert operations management and effective problem-solving. Skilled in training and mentoring, with a keen focus on financial management and waste reduction. Achieved significant improvements in productivity and service quality by leveraging both hard and soft skills.
Overview
5
5
years of professional experience
Work History
Supervisor
Esso Gas Station
08.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Kitchen Staff Member
A&W
08.2020 - 07.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Team Member
Factories
09.2019 - 04.2020
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Diploma - Tourism And Hospitality
St Lawerence College
Scarbrough,ON01.2020
Senior Secondary - Humanities Studies
Ganga International School
Punjab,india05.2018
Skills
- Training and mentoring
- Goal-Oriented
- Operations Management
- Policy Enforcement
- Priority management
- Software experience
- Financial Management
- Waste Reduction
- Project Planning
Timeline
Supervisor
Esso Gas Station
08.2021 - Current
Kitchen Staff Member
A&W
08.2020 - 07.2021
Team Member
Factories
09.2019 - 04.2020
Diploma - Tourism And Hospitality
St Lawerence College
Senior Secondary - Humanities Studies
Ganga International School
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