Rajbir Kaur
Customer service representative
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Rbi
04.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Customer Service Representative
CIBC
02.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Computer Programming
Sheridan College Institute of Technology and Advanced Learning
Oakville, ON04.2019
Skills
- Scheduling
- Consultative Sales
- Report Generation
- Data Entry
- Paperwork Processing
- Account updating
- Customer Relations
- Money handling abilities
- Customer Relationship Management (CRM)
- Credit adjustments
- Problem-solving abilities
- Payment Processing
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsTimeline
Customer Service Representative
Rbi
04.2022 - Current
Customer Service Representative
CIBC
02.2020 - 03.2022
Computer Programming
Sheridan College Institute of Technology and Advanced Learning
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