Poonam Soni
Ottawa,Canada
Summary
Strategic Senior Business Analyst with over 7 years of experience leading IT and digital workplace initiatives. Skilled in gathering requirements, BI/reporting, KPI development, Agile delivery, stakeholder collaboration, and negotiation to drive technology solutions aligned with business goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Bank of Canada - Information Technology Services
Ottawa
03.2023 - Current
- Collaborated on enterprise-wide IT projects focused on observability, infrastructure modernization, and cloud migration, contributing to both operational improvements and digital transformation goals.
- Gathered, validated, and documented detailed requirements and BI/reporting needs from cross-functional teams to support monitoring KPIs, and data visualization dashboards.
- Analyzed complex business needs and translated them into actionable user stories, functional specifications, and business process documentation.
- Designed and maintained data analytics dashboards in Power BI and Excel, enabling effective tracking and communication of key performance indicators (KPIs).
- Communicated effectively with both technical and non-technical stakeholders, ensuring a shared understanding of requirements, constraints, and objectives.
- Facilitated workshops and group sessions with product owners, solution architects, and end users to capture evolving requirements and maintain stakeholder alignment.
- Contributed to strategic planning activities, ensuring project deliverables were aligned with long-term digital roadmaps, and IT capability models.
- Reduced backlog refinement cycle time by 25% by establishing clear user story acceptance criteria, and facilitating Agile team collaboration.
Business Systems Analyst
Bank of Canada - Financial Markets Department
Ottawa
07.2021 - 03.2023
- Led requirements gathering for enhancements to financial platforms, focusing on KPI reporting and dashboard development.
- Developed end to end documentation including training materials, functional workflows, and SOPs.
- Worked closely with cross-functional teams to ensure data integrity and process alignment during system updates.
- Participated in sprint reviews, testing coordination, and release planning within Agile teams.
- Streamlined BI reporting processes, increasing reporting accuracy by 30%.
- Led stakeholder sessions to resolve conflicting requirements with minimal escalation.
Senior Business & Application Analyst
Morneau Shepell now LifeWorks
Toronto
03.2019 - 07.2021
- Managed analysis and application support for internal HR and finance platforms, focusing on process improvement and user experience.
- Gathered and translated business needs into actionable requirements and development tasks.
- Designed and monitored operational KPIs and SLAs, helping to reduce issue resolution times.
Education
Post Graduate Diploma - Cloud Computing
Lambton College
12.2018
Bachelor of Technology - Computer Science & Engineering
Baba Banda Bahadur College of Engineering & Technology
12.2016
Skills
- Requirements gathering
- Agile methodologies
- Digital transformation
- Communication skills
- Strategic planning
- Team collaboration
- Conflict negotiation
- KPI monitoring
- Power BI
- Stakeholder engagement
- BI tools expertise
Languages
English (fluent), French (fluent)
Languages
English
Professional
French
Elementary
Hindi
Native/ Bilingual
Certification
- CBAP - Certified Business Analysis Professional, IIBA, Jul 2025
- CSPO - Certified Scrum Product Owner, Scrum Alliance
Timeline
Senior Business Analyst
Bank of Canada - Information Technology Services
03.2023 - Current
Business Systems Analyst
Bank of Canada - Financial Markets Department
07.2021 - 03.2023
Senior Business & Application Analyst
Morneau Shepell now LifeWorks
03.2019 - 07.2021
Post Graduate Diploma - Cloud Computing
Lambton College
Bachelor of Technology - Computer Science & Engineering
Baba Banda Bahadur College of Engineering & Technology
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