POONAM SINGH
Toronto,ON
Summary
Over 15 years of experience in the Banking Sector, an astute professional with a proven experience in Issues Management , performing reviews, control assessments & defining process/procedures. Able to articulate thoughts clearly, plan initiatives and execute with appropriate urgency. Additionally, can demonstrate a strong understanding of various compliance and regulatory areas. Assisting management in reviewing the related risk & controls and further implementing, maintaining and managing consistent governance across channels.
Overview
19
19
years of professional experience
Work History
Administrative Officer
SPARKTEK
08.2025 - Current
- Coordinated interdepartmental communication to enhance project collaboration and workflow efficiency.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Facilitated meetings, preparing agendas, minutes, and follow-ups to ensure accountability and action items completion.
AVP Framework Implementation
HSBC
02.2020 - 07.2024
- Single point of contact for maintenance and implementation of Issues and Actions and Incidents while ensuring adherence to to related local, regional and global guidelines.
- Engagement with Risk management teams (FCRM, RC, ORM etc ) on issue management related activities, guidelines, risk associations, process management and enhancements.
- Recording, tracking and reporting of Issues identified basis 1/2/3 Lines Of Defense or external reviews. This includes system updates, monitoring, validation and attestations.
- Prepare analysis and trends on the aspects of Issues, Incidents and risk & controls for presentation in management forums, committees and board as per requirements and related guidelines.
- Subject matter expert for engagement with the related control owner & risk stewards for updates/review of Risk and controls. (periodic/trigger events/assessments etc)
- Governance and management of Issue management policies, framework and procedures. Provide training and guidance to various internal teams as applicable.
- Ensure adherence to escalation grid and keep the executive members informed about the issues, actions and delays (if any).
- Integral part for implementation of FCRM and regulatory initiatives and related special projects.
Manager- Branch Risk & Control Manager
HSBC
11.2013 - 02.2020
- Perform branch reviews basis Internal Control Monitoring Plans.
- Identification of delinquencies/process gaps and remediation of the errors.
- Involved in Operational Effectiveness exercise on Governance & localization of Risk & Controls
- Part of the working group for review of Process and procedures related to AML, Wealth & Personal Banking, Third party management, NR/DOM Conflict etc.
- Conduct Thematic reviews on various risk area like AB& C, AML, Complaint Management,Outsourcing, Third party management, CSEM etc.
- Review & assessment of Continuous monitoring plans for the defined risk & controls.
Premier Service Manager
HSBC
01.2011 - 11.2013
- Active engagement and strong focus on customer relationship management and support in identifying potential sales opportunities.
- Provide prompt and quality customer service on the aspects of Account opening/conversions, credit cards, remittance, BAU Banking requirements & complaints management.
- Ensure adherence to audit & compliance matrix during all customer interactions.
Platform Service Manager
HSBC
01.2011 - 11.2013
- Active engagement with customers on the aspects of Account opening/conversions, remittance, BAU Banking requirements & complaints management.
- Management of Safe Deposit Box Services.
- Management of Overall Branch operations in absence of Deputy Branch Manager & Teller Supervisor.
Banking Assistant
HSBC
06.2006 - 08.2009
- Management of services for cash, demand draft/cashier order, FCY at branch counters.
- Handling daily reconciliation of payment services, ATM management & Clearing cheques for processing.
- Ensure adherence to regulatory & compliance requirements for Teller services & submissions for related reporting’s
Education
MBA - Finance & Marketing
ICFAI University
05-2006
Bachelor's in Commerce - Accounting And Finance
Kurukshetra University
India04-2004
Skills
- Related Industry experience - AML, Governance,Compliance, Issue management etc
- Ability to work under pressure and problem solving
- Strong Inter-Personal and communication skills
- Efficient Risk assessment and ability to perform critical thinking
- Multi- tasking, adherence to deadlines and Strong Organization skills
- Professional approach
- Proficient with computer applications including Microsoft Office tools (eg, Excel, PowerPoint and Word)
- Experience with Helios, Servicenow, RSA Archer etc
- Languages known- English, Hindi, French and Punjabi
Accomplishments
- Achieved targeted matrix for Issue creating and closure in system through effectively guiding the related teams.
- Awarded with "DYNAMO" Quarterly performance award for effective management of issues and actions and independent validations thereof.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Professional Working
Punjabi
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
Company CultureCareer advancementWork-life balanceFlexible work hoursPersonal development programsTimeline
Administrative Officer
SPARKTEK
08.2025 - Current
AVP Framework Implementation
HSBC
02.2020 - 07.2024
Manager- Branch Risk & Control Manager
HSBC
11.2013 - 02.2020
Premier Service Manager
HSBC
01.2011 - 11.2013
Platform Service Manager
HSBC
01.2011 - 11.2013
Banking Assistant
HSBC
06.2006 - 08.2009
MBA - Finance & Marketing
ICFAI University
Bachelor's in Commerce - Accounting And Finance
Kurukshetra University