Poonam Sharma
Vancouver,BC
Summary
Accomplished Operations Supervisor with a proven track record at GardaWorld Cash Services, enhancing productivity and employee retention through effective operations management and staff supervision. Skilled in multitasking and organization, demonstrated by leading continuous improvement initiatives that significantly increased efficiency. Excelled in fostering customer relations and developing a safety-first culture, contributing to long-term strategic success.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
GardaWorld Cash Services
10.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
Operations Lead Hand
GardaWorld Cash Services
06.2019 - 10.2021
- Managed and allocated staff and material resources to meet production goals.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Drove process improvement initiatives that led to increased efficiency and streamlined procedures across multiple departments.
- Performed quality control and monitored production efforts.
- Recommended actionable changes, lead provisioning, and draft plans to maintain operational status.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
- Created programs and circulated internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations.
- Collected, arranged, and input information into database system.
- Improved team productivity by effectively communicating with coworkers and supervisors on project requirements.
Cash Processor
GardaWorld Cash Services
10.2017 - 06.2019
- Assisted with daily audits, ensuring all processed transactions were accurate and complete.
- Reduced errors in cash handling through meticulous attention to detail and thorough reconciliation processes.
- Managed high volumes of incoming currency shipments while maintaining strict quality control standards for accuracy and completeness during processing tasks.
- Trained new employees on proper cash handling techniques, contributing to the overall success of the team.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Sorted and counted coin and currency to make change for associates.
Education
International Business Managment - Managment
Douglas College
New Westminster, BC01.2017
MBA - Banking And Finance
Punjab Technical University
India06.2014
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Customer Relations
- Customer relationship development
- Multitasking and Organization
- Employee Supervision
- Data Entry
- Decision-Making
- Workflow Planning
- Staff Scheduling
Languages
English
Professional Working
Timeline
Operations Supervisor
GardaWorld Cash Services
10.2021 - Current
Operations Lead Hand
GardaWorld Cash Services
06.2019 - 10.2021
Cash Processor
GardaWorld Cash Services
10.2017 - 06.2019
International Business Managment - Managment
Douglas College
MBA - Banking And Finance
Punjab Technical University
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