Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pooja Rawal

Surat,Gujarat

Summary

Accomplished Fashion Advisor and Customer Service Specialist with a proven track record at Guess, enhancing client relationships and leveraging communication and personal styling skills for repeat business and increased loyalty. Excelled in high-stress situations, demonstrating exceptional time management and teamwork, significantly contributing to customer satisfaction and revenue growth.

Overview

6
6
years of professional experience

Work History

Fashion Advisor

Guess
02.2022 - Current
  • Developed loyal client relationships through consistent follow-up and communication, resulting in repeat business.
  • Partnered with other departments for cross-selling opportunities, maximizing store revenue potential.
  • Worked closely with marketing teams to develop promotional materials that showcased the latest fashions available at the store effectively reaching target audiences online and offline channels alike.
  • Continuously expanded my product knowledge by attending brand presentations and reviewing industry resources, ensuring accurate recommendations for clients seeking specific items or styles.

Customer Service Representative

Coca-Cola
03.2020 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Support Specialist

Deloitte
10.2018 - 01.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelors of Commerce - Commerce

Osmania University
Secunderabad, Telengana
04.2017

Associate of Arts -

Hamstech School of Fashion
Secunderabad,Telengana
04.2015

Skills

  • Pattern Making
  • Fashion Illustration
  • Personal styling
  • Fabric Knowledge
  • Communication skills
  • Time Management
  • Team player
  • Collaborative

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Elementary

Timeline

Fashion Advisor

Guess
02.2022 - Current

Customer Service Representative

Coca-Cola
03.2020 - 02.2022

Customer Support Specialist

Deloitte
10.2018 - 01.2022

Bachelors of Commerce - Commerce

Osmania University

Associate of Arts -

Hamstech School of Fashion

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Pooja Rawal