Poonam Rani
Winnipeg
Summary
Experienced Security Supervisor and Lead with a strong background in Security operations, team management and safety compliance. Currently working as security supervisor in Kildonan Place mall. Previously held roles as a Security lead with Securitas, Supervisor with Impact, Admission Counselor, guiding students through the admissions process and career planning. Skilled in security protocols, conflict resolution and Customer Service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead & Security Supervisor
GardaWorld Security
11.2021 - Current
- Oversees security officers and Assign duties
- Train and mentor new security personnel
- Conduct performance evaluation and provide feedback
- Monitor CCTV cameras and security system
- Coordinate with law enforcement and emergency when necessary
- Perform routine patrols of the premises
- Ensure all security procedures and policies are followed
- Handled disputes, disturbances, and confrontations in professional manner
- Assist visitors, tenants and employees with security related concerns
- Provide CPR or First aid when necessary
- Stay updated on Security threats and emergency response strategies
- Respond Security incidents, alarms and emergencies
- Maintain records of shoplifting incidents and follow reporting protocols
Security Lead
Securitas
01.2021 - 10.2021
- Oversaw team of security officers and managed scheduling and performance evaluations
- Screened vendors and contractors before granting access to restricted areas within mall
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection
- Analyzed and investigated incidents alongside functional management and security supervisors
- Recorded incident reports with detailed accounts of occurrences
- Supervised and evaluated security staff performance to determine compliance with safety regulations
- Monitored and approved access control systems for accessibility to authorized personnel
Admission Counselor
Ludhiana College of Engineering
01.2017 - 01.2019
- Recruits’ students by developing alumni network, visiting high and college admission events, arranging and leading campus tours and initiating campaigns to induce students to attend institution
- Reviews prospective student applications and interviews prospective students
- Improves quality results by studying, evaluating and re-designing processes and implementing changes
- Maintain accurate documentation of students progress toward their goals and next steps in collage admission process
- Create resource rich environment for students and teachers as it pertains to college readiness and educational and carrier planning
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents
- Assessed student interests and skills and provided strategic information about pursuing suitable courses
Call Centre Representative
Airtel Network
01.2015 - 12.2017
- Delivered services to customer locations within specific timeframes
- Applied effective time management techniques to meet tight deadlines
- Exercised leadership capabilities by successfully motivating and inspiring others
- Identified issues, analyzed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships
- Demonstrated leadership skills in managing projects from concept to completion
Education
Grade 12 -
Bachelor OF Arts -
Bachelor OF Education -
Skills
- Proficient in Micro Office (Word, Excel, Power Point)
- Working knowledge of patrolling industrial, commercial and personal properties
- Proficient in comprehending the mechanics of different types of alarms
- Competent at performing investigations on suspected activities
- Exceptional comprehension of keeping records and logs
- Ability to handle confidential information
- Very good interpersonal and communication skills
- Excellent customer service skills
- Monitored CCTV Cameras, Fire system and Access control systems
- Knowledge of handling medical emergencies
- Conflict resolution techniques
- Theft prevention training
Certification
- Security Guard licence
- Class 5 full driving licence
- First aid and CPR
- Valid Child Abuse and Criminal record certificate
- Retail Mall Security and Loss Prevention training
- Use of Force
- Report Writing and note taking
- Cultural awareness training - Aboriginal
- Soft Skills training - conflict resolution
- Workplace Health & Safety training supervisors
- Workplace Hazardous Materials information System (WHMIS)
- Active shooter Awareness
- Bomb Threat and terrorist threat
- Ambassador Supervisor Learning path
Languages
English
Hindi
Punjabi
Timeline
Team Lead & Security Supervisor
GardaWorld Security
11.2021 - Current
Security Lead
Securitas
01.2021 - 10.2021
Admission Counselor
Ludhiana College of Engineering
01.2017 - 01.2019
Call Centre Representative
Airtel Network
01.2015 - 12.2017
Bachelor OF Arts -
Bachelor OF Education -
Grade 12 -
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