Poonam Rani
Surrey,BC
Summary
Dynamic leader with proven expertise in staff management and customer engagement, honed at Pattison Food Group. Excelled in improving customer satisfaction and streamlining inventory, showcasing exceptional problem-solving and team leadership skills. Achievements include enhancing data accuracy and fostering a professional work environment, demonstrating a commitment to excellence and efficiency.
Overview
5
5
years of professional experience
Work History
General Clerk
Pattison Food Group
09.2019 - 01.2023
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
Department Manager
Pattison Food Group
01.2023 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Associate of Arts - Business Administration
Columbia College
Vancouver, None12-2021
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Safety and security
- Customer engagement
- Goals and performance
- Retail management
- Work planning and organization
Languages
English
Native or Bilingual
Timeline
Department Manager
Pattison Food Group
01.2023 - Current
General Clerk
Pattison Food Group
09.2019 - 01.2023
Associate of Arts - Business Administration
Columbia College
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