Poonam Poonam

• Delivered personalized customer experiences by identifying needs, presenting mobile products/services, and educating customers on usage and purchase options.
• Supported customers with technical troubleshooting and ownership opportunities, ensuring positive engagement and long-term loyalty.
• Collaborated with peers to share product knowledge and best practices, strengthening team performance.
• Maintained accurate records of customer interactions and resolved inquiries with efficiency.

• Supervised daily operations by directing customer service, inventory and sales operations.
• Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
• Conducted inventory analysis to determine optimal stock levels.
• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
• Coordinated travel arrangements and meeting logistics for management
• Assisted in event planning and staff training sessions
• Maintained organized records and filing systems for sales, inventory, and customer data

• Achieved high first-call resolution rates through diligent troubleshooting efforts and comprehensive product understanding.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Tracked computer equipment, peripherals and network servers via master documentation in Excel.
• Managed portfolio of high-value accounts, ensuring they received exceptional service.
• Tested new software and hardware prior to deployment.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Collaborated with marketing teams to develop promotional campaigns, increasing product visibility and sales engagement.

• Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
• Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
• Operated cash registers, receiving and processing both cash and card payments.
• Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.

• Managed teller schedules, ensuring adequate staffing levels during peak business hours.
• Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
• Counted cash drawers and made bank deposits.
• Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
• Conducted regular performance evaluations for teller staff, identifying areas for improvement.
• Examined tellers' reports of daily transactions for accuracy.
• Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
• Reduced errors by implementing strict audit procedures and monitoring daily transactions.