Summary
Skills
Overview
Timeline
Work History
Education
Work Preference
Languages
AdministrativeAssistant
Poonam Poonam

Poonam Poonam

Office Administration & Coordination Roles
Vancouver,BC

Summary

Proactive and goal-oriented professional with 3+ Years of experience in administration, communication, and process coordination. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Skills

Customer service

Time management

Goal oriented

Data entry

Appointment scheduling

Verbal and written communication

Multitasking Abilities

Inventory management

Teamwork and collaboration

Adaptability and flexibility

Shipping coordination

Sales training

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Timeline

Customer Service & Sales Representative

Glentel Wirelesswave
05.2025 - Current

Store Supervisor

Bell Mobility
08.2024 - 01.2025

Fashion Sales Associate

Nettle's Tale
09.2023 - 03.2024

Customer Service & Sales Representative

Bell Mobility
07.2023 - 07.2024

MBA - Human Resources & Marketing

University Canada West
04.2023 - 09.2024

Teller Supervisor

HDFC Bank
09.2020 - 02.2023

Bachelor of Science - Mathematics, Physics, Chemistry & Computer Science

Kurukshetra University
05.2017 - 05.2020

Work History

Customer Service & Sales Representative

Glentel Wirelesswave
05.2025 - Current
  • Scheduled service appointments and coordinated with internal teams for follow-ups
  • Assisted with ordering supplies and ensuring the availability of office resources
  • Maintained accurate records of transactions, client interactions, and operational activities
  • The job involved merchandising, interacting with the walk-in customers, explaining products and features
  • Merchandised products in display windows for cross selling
  • Increased the store revenue by 5% in 3 months
  • Proposed a revised inventory management plan as per the historical sales to reduce shrinkage
  • Trained the new interns on cross selling and creating informative displays
  • Prepared discount offers on bulk purchases that helped in boosting up the sales volume
  • Recommend mobile plans and devices based on customer needs and usage
  • Explain product features, specifications, and warranties
  • Upsell and cross-sell additional services like insurance, accessories, and extended warranties
  • Stay updated on the latest mobile technology and competitor offeri

Store Supervisor

Bell Mobility
08.2024 - 01.2025
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Coordinated travel arrangements and meeting logistics for management
  • Assisted in event planning and staff training sessions
  • Maintained organized records and filing systems for sales, inventory, and customer data

Customer Service & Sales Representative

Bell Mobility
07.2023 - 07.2024
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed comprehensive knowledge of products and services to provide accurate information to customers.
  • Negotiated prices, terms of sales and service agreements.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Maintained detailed records of customer interactions, tracking concerns and resolutions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Built relationships with customers and community to promote long term business growth.
  • Assisted in training of new hires, sharing best practices and company policies.
  • Contributed to event marketing, sales and brand promotion.
  • Set and achieved company defined sales goals.

Fashion Sales Associate

Nettle's Tale
09.2023 - 03.2024
  • Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
  • Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
  • Operated cash registers, receiving and processing both cash and card payments.
  • Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.

Teller Supervisor

HDFC Bank
09.2020 - 02.2023
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Examined tellers' reports of daily transactions for accuracy.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Reduced errors by implementing strict audit procedures and monitoring daily transactions.

Education

MBA - Human Resources & Marketing

University Canada West
Vancouver, BC
04.2023 - 09.2024

Bachelor of Science - Mathematics, Physics, Chemistry & Computer Science

Kurukshetra University
Kurukshetra, IN
05.2017 - 05.2020

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceTeam Building / Company RetreatsCompany Culture

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

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Poonam PoonamOffice Administration & Coordination Roles