Poonam Poonam

Senior OP Analyst

Stalco

05.2021 - Current

• Processing customer orders daily through our 3PL and Techship system.
• Responding to customer service requests regarding any changes to customer orders.
• As the team lead in our order processing department, she ensures all team members
complete their responsibilities daily, and updates them on any changes.
• Puts together daily reports for our management team and to our clients regarding any back
orders they need to be aware of.
• Generating reports for the order processing teams KPIs and order processing accuracy,
along with daily order volume.
• Imports work orders into the system for the production department when required.
• Helps on the warehouse floor by picking, verifying, and packaging orders for a variety of
our clients when all orders for the day have been processed.
• Ensuring the correct packaging is being used for specific clients, and updates the floor
supervisor when there are changes.
• Performing QA checks by inspecting products for defects/damages.
• Making sure they are hitting their expected targets, and ensuring all orders that are
processed are shipped and handed over to the Logistic’s team on the same day.
• Filling our records for orders shipped daily from the pack floor.
• Ensuring all orders being shipped with a required carriers are being organized into the
correct gaylords before handing over to the Logistic’s department.
• Ensuring their work space is kept neat and organized.
• Organizing client inventory, and ensuring their inventory line is being kept fully stocked.
• Communication with other associates and supervisors in various departments.
• Placing and verifying upon delivery general supply orders for the warehouse.
• Is the head employee chair member on our JHSC, and ensures monthly reports are being
completed and filed.
• Follows all the warehouse’s Health and Safety rules and regulations.
• Certified first aid staff member.
• Trains newer staff on their duties, both on the warehouse floor and in the order processing
department.