Poonam Poonam
Brampton,ON
Summary
Administration Assistant Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Forest Hill Group
03.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Offered friendly and efficient service to customers, handled challenging situations with ease
Paralegal Student Assistant
Under Paralegal Mukhtar Ahmed
01.2021 - 01.2022
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
- Prepared conference rooms and set up refreshments for meetings
- Maintained files and filing, keeping sensitive information confidential
- Collected paper documentation submitted by field staff, reviewing for accuracy and submitting to the appropriate departments
- Supported information security and integrity with well-organized filing systems and databases
- Screened incoming telephone calls, routing to appropriate personnel
- Maintained calendars and schedules to set appointments for the management team.
- Composed and edited correspondence and memoranda from dictation, verbal direction and court-related documents.
- Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
- Assisted lawyers with materials preparation for internal and external training events.
- Conferred with clients and other involved parties to gather and track case information.
- Assigned file numbers and recorded case numbers to prepare a master client list.
- Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
- Researched, monitored, and informed the firm of legal and industry developments and trends and articulated effects on practice and clients.
- Researched applicable laws and codes to analyze factual information and prepare summary reports.
- Aided 4 legal crews by researching records and documents for case details
- Composed and edited correspondence and memoranda from dictation, verbal direction and court related documents
- Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information
- Assisted lawyers with materials preparation for internal and external training events
Legal Assistant
Advocate Baljinder Bansal
08.2018 - 08.2019
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Scheduled appointments, court appearances, and depositions for busy law firms.
- Coordinated with court personnel and attorneys to determine the scheduling of hearings and filing documents.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits, and reviewing evidence.
- Managed over 25 customer calls per day.
Education
Post-Secondary Diploma In Paralegal [Law] - Paralegal Studies
Durham College
Oshawa, ON04.2021
Bachelor of Arts - Bachelor of Laws
Punjabi University
Patiala, India11.2018
Skills
- Closing and Contract Negotiations
- Accuracy Improvements
- Business Administration
- Records Management Systems
- Mail Handling
- Project Management
- Schedule Management
- Managing Status Reports
- Data Entry
- Office Equipment Maintenance
- VIP Services
- Aviation Regulations
- Hospitality Management
- Office Streamlining
- Project Oversight
- Guest Accommodations
- Guest Experiences
- Safety Procedures
- Policy and Procedure Adherence
Certification
- First aid certificate
- Good communication skills
- Self Motivated
- Expertise in cash and inventory management, budgetng, auditng, and loss preven#on
- Excellent Organizational, meticulous #me-management, Analytical, Problem Solving, Decision-makingand Planning skills
- Ability to prioritise, proficient in Lean management and complete projects within deadlines
- Proven team player that can follow and lead as situa#ons dictate
- Effective communicator andMultilingual-English, Punjabi, Hindi.
- Proficient in MS Office-Word, PowerPoint & Excel
- Knowledge of Workplace Hazardous Materials Informa#on System (WHMIS)
- Awareness of Ontario Occupa#onal Health and Safety Act (OHSA)
- Awareness of Material Safety Data Sheet (MSDS)
- Desire to thrive in a dynamic and growing environment
- Goal-oriented
Availability
Full time, Monday to Friday, Day Shifts
References
Bhupinder Kaur - Bentallgreenoak, Administration Assistant, (416) 219-2510, Bhupinder.Kaur@bgo.com
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Concierge
Forest Hill Group
03.2022 - Current
Paralegal Student Assistant
Under Paralegal Mukhtar Ahmed
01.2021 - 01.2022
Legal Assistant
Advocate Baljinder Bansal
08.2018 - 08.2019
Post-Secondary Diploma In Paralegal [Law] - Paralegal Studies
Durham College
Bachelor of Arts - Bachelor of Laws
Punjabi University
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