Summary
Overview
Work History
Education
Skills
Reading books, Cooking
Timeline
Generic
Poonam Narang

Poonam Narang

Brampton,ON

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Client Service Coordinator

Easyimprint
01.2022 - Current
  • Improved staffing by 10 % during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence by 100%.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability 30%.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals by 100%.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Maintained and managed customer files and databases.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Learning and Development Specialist

Lambton College
01.2020 - 09.2021
  • Wrote training manuals for employees according to strict company guidelines and protocols.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Trained and mentored 50 new personnel hired to fulfill various roles.
  • Provided coaching and mentoring to employees.
  • Developed and implemented successful onboarding program.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Built and maintained professional relationships with vendors and suppliers.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 40%.

Education

Educational Tecnology And Insturctional Design - Education And Skills Training

Lambton College of Applied Arts And Technology
Sarnia, ON
01.2019

Skills

  • Streaming Media
  • Database Maintenance
  • Establishing Contacts
  • Provider Relations
  • Training Programs
  • Customer Support
  • Service Recommendations
  • Content Layout
  • Special Requests
  • Corporate Standards
  • Providing Feedback
  • Problem Identification
  • Client Meetings
  • Member Relationship Management
  • System Documentation
  • Answering Research Questions
  • Business Correspondence
  • Employee Relationships
  • Mentoring
  • Research

Reading books, Cooking

 

For me reading books is a great way to relax, learn new things, and expand my imagination. I believe reading helps me develop critical thinking skills, improve my vocabulary, and enhance  creativity. It is  also be a way to escape from reality and immerse myself  in new worlds and experiences.

Cooking, on the other hand, is a practical skill that involves preparing food for consumption. It is  a fun and creative way to express myself and explore new flavors and cuisines. Cooking is also be a way to connect with others, whether I  cook for my family, friends, or hosting a dinner party. Plus, learning to cook is  a valuable life skill that helps me save money, eat healthier, and impress others with my culinary expertise.

Timeline

Client Service Coordinator

Easyimprint
01.2022 - Current

Learning and Development Specialist

Lambton College
01.2020 - 09.2021

Educational Tecnology And Insturctional Design - Education And Skills Training

Lambton College of Applied Arts And Technology

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Poonam Narang