Poonam Nambiar
Etobicoke,Ontario
Summary
Aspiring and dedicated professional with extensive customer service and analytical skills. Proficient in office software and systems, with strong communication and multitasking abilities. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes, and customer service best practices. I’m looking to pursue a challenging career and be a part of a progressive organization that gives scope to enhance knowledge and skills.
Overview
5
5
years of professional experience
Work History
MEDICAL ADMNISTRATIVE ASSITANT - ASSESSMENT CENTER COORDINATOR
CIRA Health Solutions
12.2021
- Support the daily operation of Cira Health Solution by being the first point of contact for the clients
- Efficiently handling administrative tasks, coordinating schedules, and maintaining an organized and productive work environment
- Answering calls, providing information on inquiries, and keeping a detailed log of phone conversations and email conversation with clients
- Ensure the confidentiality of the client, Prepare the necessary documents using MS Office applications, and make entries to the data management systems
- Arranging interpreter and transportation services for the clients and maintaining the inventory of office supplies.
MEDICAL ADMINISTRATIVE ASSISSTENT - DOCUMENTS COORDINATOR
CIRA Health Solutions
- Current
- Receiving documents from various sources and verifying the information received
- Upload and save medical documents
- Prepare files in queue and send them to assessors electronically
- Facilitate communication between healthcare professionals regarding document retrieval and information sharing
- Ensure confidentiality and security of patient information throughout the documentation process
- Collaborate with cross-functional teams to identify document requirements, develop templates, and streamline document workflows
- Conduct execution of the consent forms, medical record retrieval, questions, letters, and reports
- Coordinate communication between patients, healthcare providers, and other medical staff members
- Manage inventory of office supplies and medical equipment, and place orders as needed.
ADMINISTRATIVE ASSISSTANT
ONCIDIUM
11.2021 - 12.2021
- Foster a strong client relationship by providing excellent customer service
- Assist with gathering accurate patient information
- Input patient information into an Excel spreadsheet and upload the Excel spreadsheet into the Oncidium portal
- Generate and maintain accurate database information and review all patient information for accuracy.
ASSOCIATE
ACCENTURE
10.2018 - 06.2021
- Responsible for reviewing and analyzing the content by understanding the client’s policies and guidelines and making decisions based on them
- To make sure data is placed in the right category and doesn’t include fake content
- Identify and remove content that violates terms of service, including hate speech, harassment, graphic violence, and adult content
- Evaluate content for accuracy, relevance, and appropriateness, taking into account cultural and regional sensitivities
- Provide quality assurance and improve machine classifiers to ensure the safety of the platform for all the audience and cross-functional teams
- Provide insight to improve the tools or existing process which will help to gain efficiency, thereby improving the clients/firm’s profit.
Education
POST-GRADUATION IN HUMAN RESOURCE MANAGEMENT -
CANADORE COLLEGE
Mississauga, ON01.2022
MASTER OF COMMERCE IN BUSINESS MANAGEMENT -
KJ SOMAIYA COLLEGE
Mumbai, India 01.2020
BACHELOR OF COMMERCE IN BANKING AND INSURANCE -
VPM R.Z COLLEGE OF ARTS, SCIENCE, AND COMMERCE
Mumbai, India 01.2018
Skills
- Analytical skills
- MS Office
- Content Analysis
- Creating Blog
- Creativity
- Proactive
- Problem solver
- Communication skill
- Multi-tasking
- Epithetical
- Project Management
- Cross-Functional Collaboration
- Team Player
- Time management
- Quick learner
- Customer service
- Organizational skill
Community Service
Worked with National Social Service for 2 years voluntarily. Attended a 7-day camp in a rural area in India, to spread awareness on the Importance of education, and gender equality, to enhance their standard of living, provide food, clothing, first-aid, and invite doctors for health camp and many more activities.
Timeline
MEDICAL ADMNISTRATIVE ASSITANT - ASSESSMENT CENTER COORDINATOR
CIRA Health Solutions
12.2021
ADMINISTRATIVE ASSISSTANT
ONCIDIUM
11.2021 - 12.2021
ASSOCIATE
ACCENTURE
10.2018 - 06.2021
MEDICAL ADMINISTRATIVE ASSISSTENT - DOCUMENTS COORDINATOR
CIRA Health Solutions
- Current
POST-GRADUATION IN HUMAN RESOURCE MANAGEMENT -
CANADORE COLLEGE
MASTER OF COMMERCE IN BUSINESS MANAGEMENT -
KJ SOMAIYA COLLEGE
BACHELOR OF COMMERCE IN BANKING AND INSURANCE -
VPM R.Z COLLEGE OF ARTS, SCIENCE, AND COMMERCE
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