Summary
Overview
Work History
Education
Skills
Languages
Additional Experience
Interests
Timeline
Generic

Poonam Mehto

Toronto

Summary

Collaborative leader with extensive expertise in driving sales and fostering strong client relationships through empathetic and patient communication. Successfully increased revenue and client satisfaction by leveraging persuasive skills and cooperative approach as Senior Sales Advisor. Well-versed in process optimization and data analysis, with strong skills in project management and quality control. Ready to make positive impact by streamlining operations and enhancing efficiency.

Overview

3
3
years of professional experience

Work History

Senior Sales Advisor, Sales Floor

Best Buy Canada
01.2023 - Current
  • Leading a team of 15 members to deliver projects on time and within budget
  • Assisted in the recruitment and onboarding of new team members
  • Mentored and coached team members to ensure successful performance
  • Delegated tasks to team members according to project requirements and employee strengths
  • Mentored junior staff by providing advice on how to handle challenging situations effectively
  • Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Cross-trained existing employees to maximize team agility and performance.

Process Executive

Cognizant Technologies
12.2021 - 07.2022
  • Contributed to the successful execution of multiple Google projects, ensuring seamless operations and maintaining the integrity of policy content
  • Led the management and optimization of three critical processes within the Google Snippet project: Visual Formats, Dynamic Image Extraction, and Visual Site Links, ensuring improved efficiency and performance
  • Performed regular audits of existing processes to maintain accuracy, consistency and quality standards
  • Reduced response time for content review, ensuring a safer online environment for users.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

Education

Post Graduate Certificate - Project Management

Georgian College
04.2024

Post Graduate Certificate - Marketing Management

Georgian College
04.2023

Master of Arts (M.A.) - Mass Communication and Journalism

Kurukshetra University
05.2021

Bachelor of Arts (B.A.) - Mass Communication and Journalism

Kurukshetra University
05.2019

Skills

  • Sales expertise
  • Data tracking
  • Staff Training
  • Shrinkage control
  • Documentation And Reporting
  • Operations management
  • Leading Team Meetings
  • New business development
  • Client Support
  • Workflow Analysis

Languages

English
Hindi

Additional Experience

Blueprint Team Member at Best Buy

  • Responsible for conducting semi-annual organizational surveys to assess store-level employee engagement and workforce dynamics.
  • Collaborated with cross-functional teams to collect and analyze strategic insights, contributing to the company's understanding of organizational communication and potential union activity.
  • Demonstrated strong analytical skills by systematically implementing surveys and supporting data-driven research initiatives that help Best Buy understand and improve workplace perspectives

Interests

  • Cooking
  • Photography
  • Reading Books

Timeline

Senior Sales Advisor, Sales Floor

Best Buy Canada
01.2023 - Current

Process Executive

Cognizant Technologies
12.2021 - 07.2022

Post Graduate Certificate - Marketing Management

Georgian College

Master of Arts (M.A.) - Mass Communication and Journalism

Kurukshetra University

Bachelor of Arts (B.A.) - Mass Communication and Journalism

Kurukshetra University

Post Graduate Certificate - Project Management

Georgian College
Poonam Mehto