Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Poonam Mahey

Calgary,AB

Summary

Dynamic Office Administrator with a strong work ethic and proven customer service skills at Billa Appliances. Successfully enhanced customer relationships and streamlined operations, leading to improved satisfaction. Adept at problem-solving and schedule coordination, I excel in fostering effective communication and training staff to achieve business goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Administrator

Billa Appliances
07.2021 - 06.2025
  • Overall co-ordination and administration between the company and customers
  • Dealing with Business Customers and Handling customer complaints
  • Follow up with the customers and arrange their meetings with the Manager/Owner for relationship management and marketing purposes.
  • Assist owner in pursuing new business customers and generate leads
  • Any other tasks relevant to smooth operations and administration of the business
  • Distribute incoming electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations
  • Answer telephone and electronic enquiries and relay telephone calls and messages
  • Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.

Early Childhood Educator

Blossoming Minds
, ON
09.2021 - 04.2022
  • Begin my education co-up and continue working for sometime .
  • Developed engaging lesson plans for diverse learning needs.
  • Facilitated daily activities to promote social and emotional development.
  • Collaborated with parents on child progress and behavioral strategies.
  • Implemented safety protocols to ensure a secure learning environment.
  • Organized educational materials and resources for classroom use.
  • Developed age-appropriate activities to encourage physical, social and intellectual development of children.
  • Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.

Customer Service Associate

Teleperformance
09.2018 - 03.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Arts - Early Childhood Care And Education

Northern College of Applied Arts And Technology
Scarborough
02-2022

Skills

  • Strong work ethic
  • Customer interaction
  • Staff training and development
  • Decision-making capacity
  • Schedule coordination
  • Customer complaint handling
  • Documentation & recordkeeping
  • Customer service
  • Problem-solving
  • Multitasking
  • Effective communication

Certification

  • Early Childhood Education Level - 1
  • First Aid & CPR/AED Level - C

Timeline

Early Childhood Educator

Blossoming Minds
09.2021 - 04.2022

Office Administrator

Billa Appliances
07.2021 - 06.2025

Customer Service Associate

Teleperformance
09.2018 - 03.2019

Bachelor of Arts - Early Childhood Care And Education

Northern College of Applied Arts And Technology

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Poonam Mahey