Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Poonam Mahey

Calgary

Summary

Dynamic indiviindividual with a strong work ethic and proven problem-solving skills. Expert in coordinating schedules and enhancing customer satisfaction through effective communication. Successfully resolved operational issues, leading to improved performance and customer relationships. Committed to staff training and development, ensuring a high standard of service delivery.

Overview

7
7
years of professional experience

Work History

Delivery Supervisor

Billa Appliances
09.2022 - 04.2025
  • Supervise, coordinate and schedule the activities of workers who operate trucks and other transport vehicles.
  • Establish methods to meet work schedules and coordinate work activities with other departments
  • Resolve work problems and recommend measures to improve performance
  • Requisition materials and supplies
  • Dispatch truck drivers and monitor routes to ensure schedules are met and to resolve operating problems
  • Prepare work reports and budgets, and monitor expenditure
  • Answer telephone and electronic enquiries and relay telephone calls and messages
  • Overall coordination between the company and customers


Office Administrator

Billa Appliances
07.2021 - 09.2022
  • Overall co-ordination and administration between the company and customers
  • Dealing with Business Customers and Handling customer complaints
  • Follow up with the customers and arrange their meetings with the Manager/Owner for relationship management and marketing purposes.
  • Assist owner in pursuing new business customers and generate leads
  • Any other tasks relevant to smooth operations and administration of the business
  • Distribute incoming electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations
  • Answer telephone and electronic enquiries and relay telephone calls and messages
  • Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person


Customer Service Associate

Teleperformance
09.2018 - 03.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Arts - Early Childhood Care And Education

Northern College of Applied Arts And Technology
Scarborough
02-2022

Skills

  • Strong work ethic
  • Customer interaction
  • Staff training and development
  • Decision-making capacity
  • Schedule coordination
  • Customer complaint handling
  • Documentation & recordkeeping
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Effective communication

Languages

English
Native or Bilingual

Timeline

Delivery Supervisor

Billa Appliances
09.2022 - 04.2025

Office Administrator

Billa Appliances
07.2021 - 09.2022

Customer Service Associate

Teleperformance
09.2018 - 03.2019

Bachelor of Arts - Early Childhood Care And Education

Northern College of Applied Arts And Technology

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Poonam Mahey