Summary
Work History
Education
Skills
Accomplishments
Languages
Availability
Timeline
Generic

Poonam Kaur

Lake Country,BC

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem-solving. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Work History

Customer Service

Chaiiwala of London
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Team Member

One Degree Solution
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Team Member

Silver Hills Bakery
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Member Associate

First Choice Pizza
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Assisted manager in all aspects of business operations.
  • Collaborated with team members to streamline processes, resulting in increased efficiency and productivity.

Sales Associate

7-eleven
11.2023 - Current
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Secondary School - Non-Medical

Senior Secondary Residential School For Meritorious Students
Jalandhar, Punjab

Computer Information Systems Diploma -

University of The Fraser Valley
Abbotsford
01.2023

Skills

  • Microsoft applications proficiency
  • Salesfloor organization
  • Team Supervision
  • Creative Thinking
  • Strong Communication and Interpersonal Skills
  • Team Cooperation
  • Upselling
  • Problem-solving skills
  • Payment Processing
  • Flexible Hours
  • Reliable and Responsible
  • Store Opening and Closing
  • Exceptional customer service
  • Staff Support
  • Money handling abilities
  • Brand representation
  • Inventory Stocking

Accomplishments

National Level Player of CHESS

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Availability

FULL-TIME PERMANENT JOB, 7 DAYS A WEEK

Timeline

Sales Associate

7-eleven
11.2023 - Current

Customer Service

Chaiiwala of London

Team Member

One Degree Solution

Team Member

Silver Hills Bakery

Team Member Associate

First Choice Pizza

Secondary School - Non-Medical

Senior Secondary Residential School For Meritorious Students

Computer Information Systems Diploma -

University of The Fraser Valley

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Poonam Kaur