Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Poonam Garg

IT Quality Auditor
Surrey,CA

Summary

Detail-oriented IT audit professional with 10+ years of experience in risk assessment, internal controls, and compliance within global tech environments. Skilled in conducting audits, identifying control gaps, and delivering actionable insights to senior leadership. Proficient in data analytics, regulatory frameworks, and driving continuous improvement across enterprise systems. A strong team player possesses excellent problem-solving and analytical skills, self-starter, meticulous, punctual, dedicated & committed to the organizational vision and values, and eager to learn.

Overview

18
18
years of professional experience
8
8
years of post-secondary education
5
5
Certifications

Work History

Administrative Assistant

Hoskin Scientific
Burnaby, British Columbia
12.2024 - Current
  • Managed inbound customer communications, processed service requests, and provided status updates on repair activities.
  • Created and distributed return authorizations, service quotes, purchase orders, and shipping documentation for customer units and vendors.
  • Tracked and processed invoices and payments related to repair services; maintained accurate service department records and order files.
  • Coordinated with vendors and internal teams to expedite repairs, manage parts logistics, and prepare monthly performance reports for leadership.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

IT Quality & Audit Lead

Robert Bosch Limited
India
10.2018 - 06.2022
  • Conducted internal IT audits across global software development teams, assessing governance, risk, and control (GRC) frameworks aligned with ISO and CMMI standards.
  • Evaluated internal control effectiveness and identified gaps in adherence to organizational policies, procedures, and compliance standards.
  • Delivered clear, concise, and actionable audit reports with risk-prioritized findings and recommendations presented to senior leadership and stakeholders.
  • Collaborated with cross-functional teams to establish CAPA plans and track resolution of audit findings, improving control environment maturity.
  • Drove process and project improvements, institutionalized approved improvements at the department level.
  • Led organizational engagements related to process improvements, change management, and risk mitigation in enterprise-level software programs.
  • Utilized data analytics (Excel, Power BI) to identify process inefficiencies, monitor audit KPIs, and support risk-based audit planning.
  • Supported the IT audit team's independence by ensuring objective execution and reporting, in line with client and corporate methodology.

IT Audit & Process Risk Analyst

Huawei Technologies
India
11.2017 - 10.2018
  • Conducted periodic IT audits of cloud-based consumer projects, verifying alignment with DevOps process standards and IT compliance controls.
  • Reviewed project-level risks, control frameworks, and technical documentation to provide timely insights to engineering and senior management.
  • Identified project metrics to provide a proactive measure of project performance and potential schedule slippages.
  • Analyzed project data throughout the project lifecycle and provided recommendations for reallocating resources.
  • Participated in change control and deviation reviews, ensuring emerging tech risks and control implications were evaluated and mitigated.
  • Facilitated RCA (Root Cause Analysis) and FMEA sessions to investigate quality failures and ensure robust corrective actions.

Senior Process Consultant

GalaxE Solutions
01.2017 - 11.2017
  • Conducted internal audits and risk assessments across 12+ software projects to ensure compliance with quality frameworks and IT controls.
  • Oversaw and assessed existing processes across projects within the department and performed gap analysis.
  • Partnered with external auditors and cross-functional teams for successful CMMI audit certification; contributed evidence and gap closure.
  • Led the CCB (Change Control Board) meetings as a member of the CCB team, documented feedback from stakeholders to identify areas for potential improvement in the project.
  • Facilitated implementation of Agile (Scrum) framework across multiple business units to enhance delivery consistency and control monitoring.
  • Analyzed project quality data to detect anomalies and process inefficiencies, initiating CAPA where necessary.

Senior Associate

PricewaterhouseCoopers (PwC)
India
01.2015 - 01.2017
  • As a PMO, performed a range of project administration tasks, including timesheet configuration, document control, meetings documentation, action item tracking, and maintenance of project data across all phases.
  • Conducted milestone (stage gate) audits, flagged risks, and reported audit readiness to PMO and client stakeholders.
  • Used Power BI to analyze and visualize key performance indicators, supporting audit dashboards and early issue detection.
  • Developed and implemented the company’s quality procedures and manuals to update the Quality Management system.
  • Conducted trainings (scrum process, process, project management, risks, and defects analysis) and provided mentorship to junior staff of my process team and the software development teams at the department level.

Assistant Manager

IGATE (Now Capgemini)
Bangalore, India
02.2007 - 12.2014
  • Developed and implemented department-wide internal audit programs to monitor project health, control compliance, and delivery metrics.
  • Possessed a strong understanding of industry trends, regulatory requirements, and internal operations to assess risks, identify opportunities, and support the development of effective strategies within the control environment."
  • Developed and updated policies, processes, and tools to ensure compliance with IGATE and project requirements.
  • Proactively participated and contributed towards organizational audit change initiatives.
  • Consolidated project’s metrics data, performed through data analysis to categorize under red, amber, and green indicators.
  • Conducted quarterly Quality Management Reviews (QMRs) with senior delivery managers to communicate control risks and trends.
  • Shared knowledge and best practices across the teams and departments.

Education

Master of Business Administration (MBA) -

University Canada West (UCW)
Vancouver, BC
07.2022 - 01.2024

B. Tech. - Electronics & Communication Engineering

Punjab Technical University
07.2003 - 08.2006

Diploma - Electronics & Communications

Technical Education And Industrial Training
04.2000 - 06.2003

Skills

  • Waterfall

  • Agile/Scrum

  • Iterative

  • Scrum ban

  • MS Word

  • Excel

  • PowerPoint

  • JIRA

  • Project Libre

  • Gantt Chart

  • SharePoint

  • Confluence

  • 8D

  • FMEA

  • Lean

  • Six Sigma tools and methodology

Certification

IATF Certified

Awards

  • Received a recommendation letter for employment opportunities from a Career Niche employer in Canada after successful project delivery for one of its critical projects., 2022
  • Sr Peer Leader selection - for Outstanding performance (UCW, Vancouver, Canada), 2022-2024
  • Outstanding Performance Award, Bosch, 2021

Timeline

Administrative Assistant

Hoskin Scientific
12.2024 - Current

Master of Business Administration (MBA) -

University Canada West (UCW)
07.2022 - 01.2024

IT Quality & Audit Lead

Robert Bosch Limited
10.2018 - 06.2022

IT Audit & Process Risk Analyst

Huawei Technologies
11.2017 - 10.2018

Senior Process Consultant

GalaxE Solutions
01.2017 - 11.2017

Senior Associate

PricewaterhouseCoopers (PwC)
01.2015 - 01.2017

Assistant Manager

IGATE (Now Capgemini)
02.2007 - 12.2014

B. Tech. - Electronics & Communication Engineering

Punjab Technical University
07.2003 - 08.2006

Diploma - Electronics & Communications

Technical Education And Industrial Training
04.2000 - 06.2003

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Poonam GargIT Quality Auditor