Poonam Bhatti
Montreal,Quebec
Summary
To work in globally competitive environment with full dedication and commitment on challenging assignments that shall yield the twin benefits of the job satisfaction and a steady pace professional growth and I would like to grow with the institution and add value to it. High-performing Outbound Warehouse Associate with solid experience in processing and preparing orders for shipment. Proven track record of success in operating warehouse equipment, conducting quality checks and meeting production goals. Strong problem-solving skills and committed to providing high-quality service.
Overview
7
7
years of professional experience
Work History
Outbound Warehouse Associate
SSENSE
10.2022 - 03.2023
- Improved order accuracy by diligently picking and packing items according to customer specifications.
- Increased warehouse efficiency through the consistent organization and labeling of inventory.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Maintained a clean and safe work environment, adhering to OSHA safety guidelines at all times.
Production Team Leader
WeCook
10.2020 - 05.2022
- Enhanced production efficiency by streamlining processes and implementing workflow improvements.
- Reduced waste and increased profitability through effective inventory management and quality control measures.
- Led a team of production workers to consistently meet deadlines and exceed performance goals.
- Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
- Implemented new training programs for staff, resulting in enhanced skill sets and improved productivity levels.
Customer Representative
ACCESS RESEARCH Call Centre
11.2019 - 09.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
Training Manager
Computer Learning Institution
06.2016 - 09.2019
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
Education
Post Graduation in Mobile application development - Information Technology
Cégep De La Gaspésie Et Des Îles - Campus Montréal
Montreal, QC03.2021
Bachelor of Science - Information Technology
GNDU University
Punjab, India05.2015
High School Diploma -
Govt High School
Punjab, India05.2012
Skills
- Operating System: WINDOWS XP/ VISTA/ WIN7
- Networking
- Good Typing Skills
- Experience in dealing with customers
- Material handling
- Continuous improvement
- Warehouse safety
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Call Management
Attributes
- Good command over English, Hindi, Punjabi.
- Down to Earth.
- Can meet tough targets under pressure.
- Idealistic, fast learner, motivated and I believe in myself
Availability
PA, Monday to Friday, Comfortable with night shifts also., Weekend availability
Languages
English
Full Professional
Timeline
Outbound Warehouse Associate
SSENSE
10.2022 - 03.2023
Production Team Leader
WeCook
10.2020 - 05.2022
Customer Representative
ACCESS RESEARCH Call Centre
11.2019 - 09.2020
Training Manager
Computer Learning Institution
06.2016 - 09.2019
Post Graduation in Mobile application development - Information Technology
Cégep De La Gaspésie Et Des Îles - Campus Montréal
Bachelor of Science - Information Technology
GNDU University
High School Diploma -
Govt High School
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