POONAM Batra
Brampton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skilled Assistant Professor with 2 years of experience teaching mathematics. Strong history of breaking down complex concepts to help students understand and replicate problem-solving steps. Creative use of materials increased student engagement and success in class.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Punjabi By Nature
07.2023 - Current
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Completed bi-weekly payroll for more than 50 employees.
Group Coordinator
Punjabi By Nature
07.2021 - 06.2023
- Liaised with clients to discuss aspects services and used successful upselling and suggestive selling techniques.
- Identified potential risks or obstacles within group projects, proactively addressing them in order to minimize negative impact on outcomes.
- Assisted in recruitment and onboarding process for new team members, ensuring seamless integration into existing group dynamic.
- Maintained detailed records of group activities, providing valuable data for future planning and decision making.
Computer Data Entry Operator
IMPEARL LEARNING ACADEMY
05.2019 - 02.2020
- Provided valuable insights on potential areas of improvement within existing workflows, resulting in increased productivity rates across teams.
- Coded and processed applications into required electronic formats.
- Contributed to company growth by consistently meeting or exceeding daily quotas for data processing.
Assistant Professor of Mathematic
Guru Nanak Prem Karmsar College, Nadala
07.2018 - 04.2019
- Held regular office hours to assist students struggling with materials Prepared high-quality lessons to teach students step-by-step problem-solving methods for math course.
- Developed class description for course catalog to engage students and increase enrollment.
- Created course syllabus to clearly communicate expectations and standards for student success.
Assistant Professor of Mathematics
CT Institute Of Technology & Research Jalandhar
07.2017 - 06.2018
- Held office hours to provide additional course support and help students navigate course curriculum.
- Led workshops focused on improving pedagogy within department by sharing successful teaching strategies among colleagues.
- Developed strong rapport with students by consistently displaying enthusiasm, approachability, and dedication to their success.
- Advised students on course selection and program requirements, helping them make informed decisions about their educational paths.
Education
Master of Science - Mathematical Sciences
DAV College Jalandhar
Jalandhar, India05.2017
Bachelor in Computer Science - Computer Science
DAV College Jalandhar
Punjab, India05.2015
Skills
- Documentation abilities
- Handling Escalations
- Regulatory Compliance
- Policy Development
Languages
English
Full Professional
Timeline
Customer Service Coordinator
Punjabi By Nature
07.2023 - Current
Group Coordinator
Punjabi By Nature
07.2021 - 06.2023
Computer Data Entry Operator
IMPEARL LEARNING ACADEMY
05.2019 - 02.2020
Assistant Professor of Mathematic
Guru Nanak Prem Karmsar College, Nadala
07.2018 - 04.2019
Assistant Professor of Mathematics
CT Institute Of Technology & Research Jalandhar
07.2017 - 06.2018
Master of Science - Mathematical Sciences
DAV College Jalandhar
Bachelor in Computer Science - Computer Science
DAV College Jalandhar
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