Poonam Batra
Brampton,Ontario
Summary
Dynamic manager with a proven track record at A&W, skilled in inventory management and client relations. Successfully recruited and trained teams, enhancing performance and achieving key performance indicators. Adept at maintaining safety standards while ensuring exceptional customer service, fostering a positive environment that drives results.
Overview
4
4
years of professional experience
Work History
Manager
Punjabi by Nature Restaurant
Georgetown, Canada
03.2023 - Current
- Assisted the General manager in managing the FOH and HOH of the restaurant
- Responsible for ensuring an excellent level of customer service was provided to guests
- Handled guest concerns and compliments by increasing the morale of the team
- Used to create schedules and maintain inventory levels
- Placed food and supplies orders from vendors
- Hired and trained staff as per the restaurant's needs
Process Guide
Amazon
Bolton, Canada
02.2022 - 03.2023
- Assist the Operations Manager to optimally run the Sort Department
- Responsible for de-assigning Critical Process Time batches and maintaining Buffer Utilization
- Manage to help Sort associates to clear Critical Process Time batches ahead of time
- Complied with company policies and government regulations to prevent and detect rule violations
- Understand all aspects of production, and adhere to strict safety, quality, and production standards
General Manager
A&W
Orangeville, Canada
01.2021 - 01.2022
- Managed inventory levels and conducted corrective action planning to minimize longterm costs
- Created schedules and monitored payroll for over 45 employees to remain within budget
- Conducted regular employee evaluations to provide adequate feedback and recognize quality performance
- Recruited, trained, and empowered employees to achieve key performance indicators
- Tracked monthly sales to generate reports for business development planning
Education
Post-Graduation Diploma - Mathematics
DAV College Jalandhar
Punjab,India04-2017
Bachelor of Computer Science - Computer Science
DAV College Jalandhar
Punjab, India05-2015
Skills
- Microsoft Office
- Inventory Management
- Safety Practices and Regulations
- Time Management
- Client Inquiry and Response
- Excellent communication skills
- Customer service
Languages
- English, Fluent
- Punjabi, Native, Fluent
- Hindi, Native, Fluent
Timeline
Manager
Punjabi by Nature Restaurant
03.2023 - Current
Process Guide
Amazon
02.2022 - 03.2023
General Manager
A&W
01.2021 - 01.2022
Post-Graduation Diploma - Mathematics
DAV College Jalandhar
Bachelor of Computer Science - Computer Science
DAV College Jalandhar
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