Poonam
Brampton,ON
Summary
Dynamic front desk agent with expertise in guest relations and event coordination. Proven ability to enhance customer satisfaction and streamline operations.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Tiktok ( Allied Universal)
Toronto, Ontario
09.2023 - Current
- Welcomed guests and managed check-in and check-out processes efficiently.
- Assisted customers with inquiries about services and amenities offered.
- Resolved guest complaints with professionalism, enhancing overall guest satisfaction.
- Managed phone system to efficiently book appointments and connect callers to appropriate departments.
- Organized front desk area, ensuring accessible brochures, supplies, and equipment for improved guest experience.
- Provided excellent customer service while upholding company policies.
- Updated and maintained databases with current information.
- Utilized computer software programs to track orders and manage inventory data.
Catering Coordinator
Restaurent
Brampton, Ontario
01.2023 - 04.2023
- Engaged with clients to clarify catering needs and preferences, ensuring tailored service.
- Assisted in training new staff on catering procedures and standards.
- Developed and presented detailed cost proposals to clients, facilitating informed event planning.
- Processed invoices for payment after completion of each event.
- Coordinated setup of catering areas, including tables, chairs, linens, and décor, to create inviting environments.
- Directed food delivery and presentation to maintain catering operations.
Assistant Manager
Hotel Karishna
Amritsar, Punjab
06.2018 - 07.2019
- Streamlined hotel operations and guest service management, enhancing overall guest satisfaction.
- Trained new employees on hotel policies and customer service standards, improving onboarding experience.
- Resolved guest inquiries and complaints effectively and promptly.
- Diffused tense situations professionally, ensuring guest concerns were addressed promptly.
- Coordinated event bookings, ensuring smooth execution of all details.
Education
Post Graduation Diploma - Event Managemnet
Northern College Applied Arts And Technology
Pures Campus, Scarborough04-2023
High School Diploma -
Aroma Institute
Phagwara09-2019
Bachelor of Arts - Arts
Guru Nanak Dev Uniersity
Amritsar05-2018
Skills
- Front desk operations
- Reservation management
- Guest relations
- Event coordination
- Database management
- Computer proficiency
Languages
English
Professional
French
Limited
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Front Desk Agent
Tiktok ( Allied Universal)
09.2023 - Current
Catering Coordinator
Restaurent
01.2023 - 04.2023
Assistant Manager
Hotel Karishna
06.2018 - 07.2019
Post Graduation Diploma - Event Managemnet
Northern College Applied Arts And Technology
High School Diploma -
Aroma Institute
Bachelor of Arts - Arts
Guru Nanak Dev Uniersity