Poonam
Halifax,Canada
Work Preference
Summary
Passion and curiosity to help customers meet their needs and solve their concerns. Self motivated customer service professional with warm and friendly demeanor always! Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. A positive, enthusiastic attitude with strong people skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy’s Inc.
2021.09 - 2024.03
- Handling calls and emails for restaurant promotions.
- Managed deals related to marketing of restaurant.
- Engaged customers in friendly conversation to boost satisfaction and loyalty towards customer service.
- Prepare and distribute meeting agendas, minutes, and other relevant materials
- Handle confidential information and documents with discretion and maintain their proper organization
Team Member
Tim Hortons
2021.01 - 2022.01
- Enjoyed gaining knowledge of food handling and preparation techniques.
- Ability to work efficiently in a fast-paced environment.
- Strong attention to detail and cleanliness.
- Ability to work well within a team environment.
- Familiarity with the food industry practices.
Customer Service Representative
People Corporation
2019.01 - 2020.01
- Responsible for handling queries regarding benefit plan member/claims with speed and professionalism.
- Reports directly to Customer Service Centre Manager.
- Member of Customer Service Centre Team in the Member Services Department.
- Builds Relationships with other customer service centre team members.
Education
Computer System Technician Networking - undefined
St. Clair College
Mississauga, Toronto2022-01
Customer Relationship management (CRM) course - undefined
Northern Alberta Institute of Technology
2019-01
Skills
- Very good at handling customer’s problems via calls and providing with solutions to meet specific needs
- The ability to build strong relationships with unfamiliar people
- Reporting on customer demands, challenges, desires, and competitive practices
- Ability to work independently and as part of a team
- Multitasker, ability to work under pressure
- Customer service agent with more than 2 years experience in customer-facing role
Certification
- Sales Development Representative Certificate.
- Certified Sales Associate (CSA)
- Customer Relationship Management one-year program.
Timeline
Shift Manager
Wendy’s Inc.
2021.09 - 2024.03
Team Member
Tim Hortons
2021.01 - 2022.01
Customer Service Representative
People Corporation
2019.01 - 2020.01
Computer System Technician Networking - undefined
St. Clair College
Customer Relationship management (CRM) course - undefined
Northern Alberta Institute of Technology