Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Poonam

527, East Gate Sleaford,Lincolnshire

Summary

Dynamic and highly reliable professional with extensive experience in customer service and operations, notably at Maharaaj Restaurant. Proven ability to multitask effectively while training teams and enhancing service quality. Skilled in cash handling and data management, fostering a collaborative environment that drives repeat business and customer loyalty.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

10
10
years of professional experience

Work History

Head Bartender

The Agra
11.2023 - Current
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.

Productive Operator

J.Parker's
05.2024 - 05.2025
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.

Bartender and Waiteress

Maharaaj Restaurant
Lincolnshire, England
10.2023 - 04.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Computer Operator

Budha Dal Public School
08.2015 - 05.2023
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.

Education

MSc International Business - Accounting And Finance

University of Lincoln
Lincolnshire
09-2024

Bachelor of Computer Applications - Computer Programming

Punjabi University Patiala
Patiala, Punjab
05-2015

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Languages

Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional

Timeline

Productive Operator

J.Parker's
05.2024 - 05.2025

Head Bartender

The Agra
11.2023 - Current

Bartender and Waiteress

Maharaaj Restaurant
10.2023 - 04.2024

Computer Operator

Budha Dal Public School
08.2015 - 05.2023

MSc International Business - Accounting And Finance

University of Lincoln

Bachelor of Computer Applications - Computer Programming

Punjabi University Patiala
Poonam