Poojitha Chouthi
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Hardworking employee enthusiastic about learning, field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Volvo
02.2020 - 10.2024
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Education
PG Diploma - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener08-2025
Bachelor of Science - Mechanical Engineering
Swami Vivekananda Institute of Technology
India07-2020
Skills
- Handling customer complaints
- Team player mentality
- Strong work ethic
- Team collaboration
- Quality inspection
- Documentation and reporting
- Service scheduling
- Customer relationship management
- Records maintenance
- Complaint resolution
Accomplishments
- Won CX champion of the year award in 2024 and 2025
Languages
English
Full Professional
Certification
- CM - Certified Manager Certification
- Certified CRM, Volvo Cars
Timeline
Service Advisor
Volvo
02.2020 - 10.2024
Bachelor of Science - Mechanical Engineering
Swami Vivekananda Institute of Technology
PG Diploma - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning