Poojan Assla
Delta,Canada
Summary
Results-oriented professional with extensive experience in operational management and safety compliance. Expertise in enhancing team performance, streamlining processes, and driving organizational success in high-pressure settings. Strong analytical skills and a proven track record in maintaining adherence to Health & Safety regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
Dollarama
Nanaimo, BC
09.2023 - Current
- Supported the Store Manager and Assistant Store Manager with daily store operations.
- Acted as the manager on duty in the absence of the store managers.
- Supervised, coordinated and scheduled store staff on several occasions and visit.
- Assigned duties to sales associates.
- Operated a cash register and performed cashier duties.
- Resolved customer concerns, issues, and inquiries.
- Merchandising: Arranged and present products in a visually appealing and organized manner to attract customers and attracted more sales. Ensured constant inventory on the shelves.
- Assisted in receiving and stocking of all merchandise.
- Supervised and assisted with merchandising activities in the warehouse and in the store.
- Trained new and current employees on key store processes.
- Provided quality customer service during operating hours.
- Ensured that employees work safely by following health and safety procedures.
- Key holding duties: Opening and closing the store.
- Performed regular Coin order and Supply order. Acted as Office Administrator for the entire store.
- Developed strong relations with vendors.
- Performed Inventory Check Every day including receiving, sending freight or create store transfers and always prepared bill of landing.
Strategic Planning Analyst
Nanaimo Blues Society
Nanaimo, BC
02.2025 - 05.2025
- Assisted in the development of NBS strategic plan including participation (if available) in NBS
- Facilitated Strategic Planning session with the help of On-Board Consultant
- Performed Market Research and Analysis: Analyzed local demographics, competitor festivals, and current trends to identify potential audiences and market gaps.
- Did Strategic Goal Setting: Defined clear objectives for the festival, including attendance targets, revenue goals, community engagement, and brand positioning.
- Stakeholder Management: Collaborated with internal and external stakeholders, including artists, sponsors, government agencies, and community groups.
- Performance Monitoring and Evaluation: Tracked key metrics throughout the festival lifecycle to assess success and identify areas for improvement.
- Marketing and Promotion Strategy: Assist in developing a comprehensive marketing plan to reach target audiences through various channels like social media, advertising, public relations, and partnerships.
Manager
Primer Car Clinic
Jammu
10.2021 - 09.2023
- Increased sales by 30% during the off season and almost double during the season.
- Oversaw daily operations, including handling cash flow, staff management, and ensuring excellent customer service.
- Managed inventory by forecasting supply and demand for materials, ensuring optimal stock levels.
- Supervised team performance and implemented training programs to enhance efficiency.
- Did staff scheduling both monthly and daily.
- Developed operational strategies to streamline workflows and minimize costs.
- Performed Administrative duties.
Technical Support Associate
IBM
Bangalore
01.2020 - 09.2021
- Applied critical thinking to troubleshoot network issues efficiently while maintaining high customer satisfaction.
- Documented and escalated complex cases to ensure timely resolution while adhering to quality control protocols.
- Recognized for achieving the best Average Handling Time (AHT) among peers through consistent performance.
Education
Master of Business Administration -
Vancouver Island University
Nanaimo, BC06.2025
Bachelor of Technology - Mechanical Engineering
Karunya University
Coimbatore, India07.2019
Skills
- Strong leadership experience in hiring, training, and managing unionized front-line personnel
- Proficient in executing operational plans, managing inventory, and optimizing workflows
- Showed expertise in applying critical thinking to solve operational challenges and improve efficiency
- Had comprehensive knowledge of warehouse operations, including resource allocation, layout optimization, and compliance with DOT regulations
- Advanced communication skills with a focus on performance coaching and fostering team relationships
- Have hands-on experience with Microsoft Office 365 for documentation, reporting, and process management
- Customer service
- Client relationship management
- Team building
- Attention to detail
Certification
- Digital Marketing Associate, Digital Marketing Institute
- Google Project Management, Coursera
Accomplishments
- Awarded Young Innovator Award at Karunya University for outstanding contributions.
- Promoted to Senior Under Officer in the National Cadet Corps for exemplary leadership skills.
- Best AHT in the team.
Volunteer Experience
- 365 Sports, Volunteer, Nanaimo, BC, 2024-06, 2025-06, Assisted in organizing events while ensuring adherence to safety guidelines.
- Graduate Leaders, Volunteer, Nanaimo, BC, 2024-08, Facilitated group discussions, guided new students through orientation activities, and provided peer mentorship to ensure a smooth transition into graduate school.
- ButterTubs Social Committee, Volunteer, Nanaimo, BC, 2024-06, Supported community initiatives by fostering a safe and inclusive environment.
Community Service
National Cadet Corps, Senior Under Officer, Coimbatore, India, 2015-08, 2018-08, Led training exercises for 50 cadets while ensuring adherence to safety protocols during drills., Coordinated events and activities while maintaining compliance with organizational standards.
Extracurricular Activities
Organizing Committee Member MindKraft - University Event, Coimbatore, India Dates: 2017 – 2018 Contributed to event planning with a focus on safety measures and team coordination.
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Strategic Planning Analyst
Nanaimo Blues Society
02.2025 - 05.2025
Team Lead
Dollarama
09.2023 - Current
Manager
Primer Car Clinic
10.2021 - 09.2023
Technical Support Associate
IBM
01.2020 - 09.2021
Master of Business Administration -
Vancouver Island University
Bachelor of Technology - Mechanical Engineering
Karunya University
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