Jyotiraditya Chaudhary
North Bay,ON
Summary
Customer service representative with extensive industry experience and a strong track record of maintaining high customer satisfaction. Proven ability to establish rapport with clients and contribute to team success. Results-driven with a focus on building relationships and fostering partnerships to drive business growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dairy Queen
North Bay, Ontario
10.2023 - Current
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Assistant Pharmacist
Kothiya Pharmacy
Ahmedabad, India, Gujarat
01.2021 - 02.2022
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Provided advice on drug interactions, side effects, dosage and storage of pharmaceuticals.
- Stocked, labelled and delivered medications to patients and caregivers.
- Participated in continuing education programs to stay abreast of new developments in pharmacy practice.
- Prepared medication labels with item names, and quantities.
Education
Associate of Science - Project Management
Canadore College of Applied Arts And Technology
North Bay, ON05-2022
Associate of Science - Construction Project Management
Canadore College of Applied Arts And Technology
North Bay, ON08-2023
Bachelor of Science - Pharmacy
Gujarat Technological Institute
Ahmedabad, Gujarat05-2021
Skills
- Customer service and support
- Database management
- Sales strategies
- Problem-solving
- Technical assistance
- Relationship management
- POS systems expertise
- Quality assurance
- Diplomacy and tact
- Inventory control
- Billing and refunds
- Verbal and written communication
- Collaborative teamwork
- In-store assistance
- Time optimization
- Product expertise
References
References available upon request.
Timeline
Customer Service Representative
Dairy Queen
10.2023 - Current
Assistant Pharmacist
Kothiya Pharmacy
01.2021 - 02.2022
Associate of Science - Project Management
Canadore College of Applied Arts And Technology
Associate of Science - Construction Project Management
Canadore College of Applied Arts And Technology
Bachelor of Science - Pharmacy
Gujarat Technological Institute
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