Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Poojan Pendal

North Bay,ON

Summary

Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Intermediate IT Support Technician

NEAR NORTH DISTRICT SCHOOL BOARD
08.2023 - Current
  • Integrated, tested, configured, deployed, upgraded, maintained, and decommission all platforms, software, hardware, and applications used in a classroom, school office, and Board Office environment
  • Supported existing IT systems to meet School Board and technology objectives
  • Responded to and resolve hardware, software, and network-related service interruptions
  • Maintained network security by installing and updating antivirus software on all client machines
  • Provided support for numerous ongoing projects within the IT department

System Support Officer

Solicitor General
06.2023 - 07.2023
  • Provide technical support for existing and emerging in-court technologies such as digital recording devices, electronic penitentiary display systems, remote witness testimony, and video conferencing
  • Provide continuous maintenance, monitoring, and testing for multiple, geographically dispersed sites or backup support to prevent downtime by identifying and performing troubleshooting in relation to system performance (hardware/software/network)
  • Provide technical support for non-standard devices and software for Judiciary
  • Liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement, or modification of systems or services as may be required
  • Provide advice on technical strategies, solutions, and tools on behalf of Court Services and Judiciary

Infrastructure Analyst

Green First Forest Products
01.2023 - 04.2023
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Offered input for complex documents to support client-ready final versions.
  • Resolved 15-20 technical support inquiries per day

Education

Associate of Science - Information Technology

LaSalle College
Montreal, QC
01-2020

Bachelor of Science - Computer And Information Systems

Gujarat Technology University
Gandhinagar, India
05-2017

Skills

  • Search Engine Optimization
  • Product development
  • Technical Analysis
  • Organization and Time Management
  • Cisco
  • Computer Programming
  • Organizational Skills
  • Microsoft Azure
  • Service-Orientation
  • System Performance Assessments

Certification

TECHNICAL SUPPORT FUNDAMENTALS

Timeline

Intermediate IT Support Technician

NEAR NORTH DISTRICT SCHOOL BOARD
08.2023 - Current

System Support Officer

Solicitor General
06.2023 - 07.2023

Infrastructure Analyst

Green First Forest Products
01.2023 - 04.2023

TECHNICAL SUPPORT FUNDAMENTALS

09-2022

Associate of Science - Information Technology

LaSalle College

Bachelor of Science - Computer And Information Systems

Gujarat Technology University

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Poojan Pendal