POOJAN JANI
Dryden,ON
Summary
Organized and customer-focused Supervisor with strong leadership experience in supply chain, logistics, and retail operations. Skilled in managing staff, training team members, resolving customer concerns, and maintaining high merchandising and housekeeping standards. Proven success in inventory control using FIFO methods, cross-border logistics coordination, and supplier negotiation to maximize product availability and sales. Committed to upholding company policies, loss prevention standards, and delivering excellent service through efficient front-end and floor management. Adept at workforce planning, event organization, and enhancing the customer shopping experience through operational excellence and strong team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Supply Chain Manager
Sherwood Convenience Stores
10.2022 - Current
- Collaborated with cross-functional teams to identify areas for cost reduction and process improvement in the supply chain
- Supervise day-to-day operations including inventory control, purchasing, and supplier coordination.
- Maintain strong relationships with product representatives to negotiate pricing and secure stock availability.
- Coordinate logistics for Canadian and cross-border goods, ensuring proper documentation and timely delivery.
- Lead workforce scheduling and manage front-line staff to maintain high service standards.
- Handle customer concerns with professionalism and support CRM-based reporting and order tracking.
- Monitor stock levels and initiate timely reordering to reduce shortages and overstocking..
Customer Service Supervisor/Bartender
Rondos Pizza Plus
01.2024 - Current
- Manage front-desk operations, process customer orders, and handle transactions during peak hours.
- Ensure a clean, organized service environment while resolving customer issues with efficiency.
- Support team collaboration and time management during high-volume operations.
- Manage staff scheduling and delegate duties, especially during peak service times like Fridays.
- Organize and oversee live music events for Friday night dine-in service to enhance customer experience.
- Maintain calm and efficiency in a fast-paced environment with large dine-in and takeout volume.
Education
Bachelor of Science - Chemical Production And Power Engineering Tech.
Lambton College of Applied Arts And Technology
Sarnia, ON05-2024
Associate of Applied Science - Chemistry
L.J School of Applied Sciences
India 09-2021
Skills
- Problem-solving
- Time management
- Multitasking and organization
- Inventory Management
- Cross-Border & Canadian Goods Logistics
- Supplier Negotiation & Procurement
- Customer Service Excellence and Client Relationship Building
- Workforce Scheduling & Team Leadership
- Retail Operations Management
- Microsoft Office (Excel, Word, Outlook)
- CRM & POS Systems
- Retail Operations and Front-End Supervision
- Product Merchandising and Sales Enhancement Strategies
- Organizational Planning and Event Coordination
Languages
English
Full Professional
Certification
- Project Management Certification – 2024
- TSSA 4th Class Power Engineering – 2024
- WHMIS & Lockout/Tagout Certified
- Fire Safety Training – 2023
Timeline
Customer Service Supervisor/Bartender
Rondos Pizza Plus
01.2024 - Current
Assistant Supply Chain Manager
Sherwood Convenience Stores
10.2022 - Current
Bachelor of Science - Chemical Production And Power Engineering Tech.
Lambton College of Applied Arts And Technology
Associate of Applied Science - Chemistry
L.J School of Applied Sciences
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