POOJA UPADHYAY
ETOBICOKE,Canada
Summary
A highly organized and detail-oriented HR and Administration professional with over 5 years of experience in managing payroll, employee relations, and office operations. Proven ability to handle confidential information with discretion and to resolve employee concerns effectively. Expertise in recruitment, onboarding, and benefits administration, with a strong focus on improving operational efficiency and supporting organizational growth. Adept at handling multiple administrative tasks while maintaining a high level of accuracy and customer service.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Supervisor - Front House
Tandoori Time
10.2021 - Current
- Supervised front-of-house operations, ensuring seamless service and exceptional guest experiences.
- Managed customer interactions, complaints, and service quality to enhance satisfaction.
- Assisted in hiring, onboarding, and training restaurant staff to maintain service excellence.
- Conducted performance evaluations, staff scheduling, and payroll coordination to optimize workforce efficiency.
- Enforced HR policies, labor laws, and workplace safety regulations, ensuring compliance.
- Led team meetings and training programs to boost productivity and employee engagement.
- Reviewed and coordinated the Final Closing Day Report, verifying transaction totals, identifying discrepancies, and reconciling accounts for accuracy.
HR & Administration Executive
MT Educare Ltd
08.2016 - 04.2021
- Oversee daily administrative and HR functions to ensure seamless business operations.
- Develop and implement HR policies, standard operating procedures (SOPs), and compliance frameworks.
- Manage full-cycle recruitment, onboarding, payroll, and performance evaluations.
- Supervise office administration, including facility management, procurement, and vendor negotiations.
- Ensure compliance with labor laws, workplace safety regulations, and industry standards.
- Drive employee engagement, retention strategies, and workplace culture initiatives.
- Develop and execute learning & development programs for talent growth and succession planning.
- Handle grievance management, conflict resolution, and disciplinary procedures.
- Optimize budget allocation, cost control measures, and financial planning for HR and administrative expenses.
- Implement HR analytics and reporting for data-driven decision-making.
- Coordinate corporate communications, executive meetings, and interdepartmental collaboration.
- Maintain records, documentation, and reports for audits and legal compliance.
Senior Sales Executive - Loans and Credit
Credit Browse India Pvt Ltd
10.2015 - 06.2016
- Manage and oversee the entire sales process for loan products, from prospecting and lead generation to closing and post-sale follow-up.
- Build and maintain strong relationships with clients to understand their financial needs and offer customized loan solutions.
- Conduct detailed financial assessments and recommend suitable loan products, ensuring compliance with all banking regulations and policies.
- Collaborate with the underwriting and credit teams to facilitate the approval process and ensure a smooth loan disbursement process.
- Track sales performance and analyze trends to meet or exceed monthly and quarterly loan sales targets.
- Provide training and guidance to junior sales staff, improving team skills and ensuring the alignment of sales efforts with organizational goals.
- Keep up to date with market trends, competitor products, and industry regulations to effectively position bank loan offerings.
- Prepare and present detailed sales reports to senior management, highlighting key metrics and areas for improvement.
- Cross-sell additional banking products (e.g., insurance, credit cards) to enhance customer satisfaction and drive business growth.
- Address and resolve client inquiries or issues related to loan products, ensuring a high level of customer satisfaction.
Education
Human Resources Management - Post Graduate Diploma -
St. Clair College
Toronto, Canada 09.2022 - 04.2023
Global Business Management - Post Graduate Diploma -
Conestoga College
Kitchener, Canada 09.2021 - 04.2022
Bachelor of Accounting and Finance -
Thakur College
Mumbai, India 03.2012 - 05.2015
Skills
- Communication & Negotiation
- Multi-tasking
- People Management Skills
- Recruitment and selection
- Problem Solving Skills
- Deliver Value and Quality
- Payroll Processing & Management
- Data Entry & Record Keeping
- Proficient in Excel
- Advanced user - MS office tools
Timeline
Human Resources Management - Post Graduate Diploma -
St. Clair College
09.2022 - 04.2023
Customer Service Supervisor - Front House
Tandoori Time
10.2021 - Current
Global Business Management - Post Graduate Diploma -
Conestoga College
09.2021 - 04.2022
HR & Administration Executive
MT Educare Ltd
08.2016 - 04.2021
Senior Sales Executive - Loans and Credit
Credit Browse India Pvt Ltd
10.2015 - 06.2016
Bachelor of Accounting and Finance -
Thakur College
03.2012 - 05.2015
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