Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Pooja Thapa

Burnaby,BC

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fast Food Worker

A & W Fast Food Restaurant
09.2023 - Current
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

Cashier

Bhatbhateni Supermarket
05.2017 - 09.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Intern

Nepal Investment Bank
08.2015 - 10.2015
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

MBA - Project Management

University Canada West
Vancouver, BC
09.2025

BBA - Marketing

Lumbini Banijya College
Butwal,Nepal
11.2020

High School Diploma -

Manimukunda Secondary School
Butwal, Nepal
05.2015

Skills

  • Customer Service
  • Positive attitude and enthusiasm
  • Cleaning and sanitation
  • Fast and efficient service worker
  • Patience and Empathy
  • Engaging personality
  • Listening and Comprehension
  • Organized multi-tasker

Languages

English
Full Professional

Certification

Serving It Right

Timeline

Fast Food Worker

A & W Fast Food Restaurant
09.2023 - Current

Cashier

Bhatbhateni Supermarket
05.2017 - 09.2019

Intern

Nepal Investment Bank
08.2015 - 10.2015

MBA - Project Management

University Canada West

BBA - Marketing

Lumbini Banijya College

High School Diploma -

Manimukunda Secondary School

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Pooja Thapa