POOJA THANKI

Work History

Northern Reflection

03.2023 - Current

Designed and implemented visually appealing merchandise displays that increased customer engagement and sales.
Comfortable working in a fast-paced, time-sensitive environment.
Familiarity with BRM and CRM practices, building productive business professional relationships. Works well under pressure.
Able to walk long distances, stand for extended periods, and lift up to 50lbs.
Monitored safety compliance with applicable regulations and standards.
Assisted customers with with punctuality for inquiries and resolved issues to enhance satisfaction.
Addressed customer concerns through effective communication to improve loyalty.
Trained staff on operating procedures and company services.
Ability to work a flexible schedule, including shift work in a 24/7 operation.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Exceeded customer expectations, consistently providing timely and accurate assistance.

Vidyaniketan school

05.2019 - 04.2021

Managed approximately 25-30 emails and faxes per day in a fast-paced environment.
Managed school budget, event logistics, and meetings.
Coordinated with key stakeholders, including the principal, school donor trustees, and staff for upcoming school-related events.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Minimized conflicts between executives and staff by maintaining high levels of communication.
Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Jay Siya Ram Restaurant

09.2018 - 01.2019

Organized and scheduled approximately 20 reservations for customers daily, including special events and private parties.
Provided professional customer service and fostered relationships with repeat customers.
Assisted in preparing the dining area ahead of each service.
Checked with customers regarding food allergies before seating and informed servers of special needs.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Input orders accurately into the POS terminal, split bills and accepted payments.
Maintained a balanced cash drawer with correct money values and accurate documentation.
Helped facilitate cooperation between service and kitchen staff to meet guest needs and resolve problems professionally.
Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.