Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Pooja Surti

Summary

Experienced with managing hospitality operations and ensuring exceptional guest experiences. Utilizes leadership and team-building skills to drive high standards of service. Knowledge of optimizing processes to improve efficiency and guest satisfaction.

Qualified Recruitment Specialist with proven track record in talent acquisition and candidate relationship management. Successfully facilitated numerous recruitment campaigns, ensuring best-fit candidates are matched with organizational needs. Demonstrates strong communication and negotiation skills to build effective networks and streamline hiring processes.

Overview

15
15
years of professional experience

Work History

Business Manager

SearchLabs
09.2023 - Current
  • Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
  • Contributed to business development efforts by identifying potential new clients within target industries or markets.
  • Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
  • Developed strong referral networks through active participation in industry groups, professional associations, or community organizations.
  • Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
  • Improved client satisfaction by consistently providing high-quality candidates for various positions.
  • Operated and maintained applicant tracking and candidate management systems.
  • Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
  • Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.

Recruitment Consultant

Navartis
01.2021 - 09.2023
  • Contributed to business development efforts by identifying potential new clients within target industries or markets.
  • Assisted in organizing job fairs or other recruitment events to increase brand awareness and attract top talent from diverse sources.
  • Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
  • Built strong relationships with clients through regular communication and understanding their unique needs.
  • Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
  • Mentored junior recruiters to improve their skills in sourcing, interviewing, and relationship-building techniques.

Recruiter

Altis Professional Recruitment
12.2019 - 10.2020
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Coordinated schedules to arrange management interviews with applicants.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.

Assistant Front Office Manager

Marriott
01.2019 - 12.2019
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Created, prepared, and delivered reports to various departments.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed bi-weekly payroll for 18 employees.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.

Account Manager - B2B Business Development

Beanfield Metroconnect
11.2017 - 09.2018
  • Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
  • Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
  • Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
  • Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
  • Organized successful trade shows and events showcasing company products, resulting in increased interest from prospective clients.

Sales Manager

Accor Hotels
06.2013 - 06.2016
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Duty Manager

Marriott
01.2010 - 06.2013
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Implemented new procedures to optimize workflow efficiency within the front desk team.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Education

Bachelor of Arts - Hospitality

University of Huddersfield
Leeds UK
05-2010

Skills

  • Customer service
  • Customer relationship management
  • Analytical thinking
  • Financial management
  • Employee management
  • Project management
  • Recruiting and hiring

Accomplishments

  • Enhanced guest service experiences and ensuring excellent guest feedback through effectively implementing Star Improvement System.
  • Bagged Outstanding Care for Business Award by the General Manager for exceptional role in
    promoting and maintaining an outstanding record at Front Desk operations
  • Awarded Outstanding Sales Person by the General Manager for exceptional role in promoting and
    increasing the revenue in flow from the Gems and Jewellery Segment in Mumbai India
  • Awarded the Sales person of the month at Beanfield Metroconnect for exceptional role in promoting, retaining and increasing the revenue from the Western North American Market

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Business Manager

SearchLabs
09.2023 - Current

Recruitment Consultant

Navartis
01.2021 - 09.2023

Recruiter

Altis Professional Recruitment
12.2019 - 10.2020

Assistant Front Office Manager

Marriott
01.2019 - 12.2019

Account Manager - B2B Business Development

Beanfield Metroconnect
11.2017 - 09.2018

Sales Manager

Accor Hotels
06.2013 - 06.2016

Duty Manager

Marriott
01.2010 - 06.2013

Bachelor of Arts - Hospitality

University of Huddersfield

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Pooja Surti