Pooja Singh-Nagassar
Brampton,ON
Summary
Aspiring to be associated with an organization which would provide me with opportunities to utilize my capabilities to the fullest extent, I consider my self as competitive, committed and communicative will be an asset to the organization. I look forward to all challenges and come with the best possible results.
Overview
20
20
years of professional experience
Work History
Customer Service Executive
HSBC Electronic Data Processing India Pvt. Ltd.
Secunderabad
- Current
- To make collection calls and help the customers bring their accounts current and stay out of collections
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set
- Work productively, professionally and demonstrate ways to improve customer service
- Assist line manager/ supervisor with managing day-to-day operation and support peers on process if needed
- Meet targets on productivity and accuracy as per the targets and metrics defined for process.
Tele-Caller
HDFC Standard Life Insurance
01.2004 - 03.2004
- Managed the inbound calls and generated leads
- Strived for their conversation in the field of Insurance.
Credit Controller
Dell Computers
- To manage accounts effectively and to have the issue related invoices paid on time
- Communicate with supporting departments such as sales, order processing etc on issue related orders and invoices to resolve it
- Worked with the invoicing team to generate new invoices, make correction if required on the existing invoices
- Responsible for performance in meeting monthly/quarterly metrics around % current, reserve, DSO
- Worked with payment application team to apply payments.
Education
Bachelor of Computer Science & Information Technology from Karshak Engineering College, Intermediate (M.P.C) from Gowtham Academy., SSC from St. Francis Girls High School. -
Skills
- Excellent interpersonal and communication skills
- Adaptable to diverse work environments
- Ability to perform under time-lines
- Quality conscious and process great zeal to learn
Personal Information
- Father's Name: N.K.Singh
- Date of Birth: 05/17/84
- Marital Status: Unmarried
Languages
- English
- Hindi
- Telugu
- Bengali
Hobbies and Interests
- Listening to Music
- Traveling
- Meeting new people
Timeline
Tele-Caller
HDFC Standard Life Insurance
01.2004 - 03.2004
Customer Service Executive
HSBC Electronic Data Processing India Pvt. Ltd.
- Current
Credit Controller
Dell Computers
Bachelor of Computer Science & Information Technology from Karshak Engineering College, Intermediate (M.P.C) from Gowtham Academy., SSC from St. Francis Girls High School. -
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