Summary
Overview
Work History
Education
Skills
Current Status
Languages
Timeline
Generic

Pooja Singh

Brampton,ON

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Motivated with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Warehouse Worker

Kuehne + Nagel
01.2024 - 02.2024
  • Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Checked packages and merchandise for damage and notified vendors.
  • Demonstrated leadership skills in managing projects from concept to completion.

Facilities Associate, Picking & Packing

DB Schenker Logistics & TJX Canada
02.2023 - 12.2023
    • Productivity Rate: Maintained the number of items picked and packed per hour or shift, indicating efficiency in fulfilling orders
    • Time to Pick/Pack: Took average time to pick and pack each order, ensuring timely fulfillments and delivery to customers
    • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
    • Inventory Accuracy: Measured the accuracy of inventory counts before and after picking and packing activities, reducing the risk of stockouts or overstock situations
    • Pick Accuracy Rate: Maintained a good percentage of items picked correctly from the warehouse shelves or bins, ensuring the right products were included in each order
    • Packing Efficiency: Excellency in the ratio of items successfully packed to the total items picked, indicating the effectiveness of packing techniques and minimizing packaging errors
    • Safety Compliance: Ensured adherence to safety protocols and guidelines during picking and packing activities, measured through incident reports or safety audits.

Restaurant Supervision

Mughal Mahal Restaurant
04.2022 - 02.2023
  • Train new employees on restaurant policies, procedures, and safety standards
  • Monitor employee performance and provide feedback for improvement
  • Customer Service: Oversee customer interactions to ensure quality service and satisfaction
  • Handle customer complaints and resolve issues promptly and professionally
  • Conduct regular inventory audits to maintain accuracy
  • Control costs by minimizing waste and optimizing resources
  • Quality Control: Ensure food quality meets restaurant standards
  • Conduct regular inspections of dining areas for cleanliness and ambiance
  • Compliance and Regulations: Ensure compliance with all relevant regulations, including food safety standard
  • Maintain records and documentation as required by law.
  • Identified issues, analyzed information and provided solutions to problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Cashier/ Server/ Helper

Mughal Mahal Restaurant
10.2021 - 04.2022
  • Kept track of the number of transactions processed for each shift or per day to gauge efficiency
  • Monitored the accuracy of transactions processed to ensure minimal errors in billing
  • Collect feedback from customers regarding their experience at the checkout counter
  • Ensured adherence to cash handling procedures, including balancing cash registers at the end of each shift, and complying with security protocols
  • Monitored the accuracy of orders taken to minimize mistakes
  • Tracked the frequency of upselling additional items or suggesting higher-margin menu options to increase revenue
  • Collected feedback from diners about attentiveness, knowledge of the menu, and overall service quality
  • Measured the average tip received per shift as an indicator of customer satisfaction and service quality
  • Maintained cleanliness and organization in the kitchen area to adhere to health and safety standards.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Project Management -

Durham College
Oshawa, Ontario
08.2022

Human Resources Management -

St. Clair College
Windsor, Ontario
12.2022

Bachelor of Arts -

Panjab University
Chandigarh
05.2019

Skills

  • MS Office
  • Excel
  • Outlook
  • MS Project
  • PowerPoint
  • Technical support
  • Data management
  • Equipment Troubleshooting
  • Rigging Equipment

Current Status

Postgraduate Work Permit

Languages

English
Professional Working
Hindi
Native or Bilingual

Timeline

Warehouse Worker

Kuehne + Nagel
01.2024 - 02.2024

Facilities Associate, Picking & Packing

DB Schenker Logistics & TJX Canada
02.2023 - 12.2023

Restaurant Supervision

Mughal Mahal Restaurant
04.2022 - 02.2023

Cashier/ Server/ Helper

Mughal Mahal Restaurant
10.2021 - 04.2022

Project Management -

Durham College

Human Resources Management -

St. Clair College

Bachelor of Arts -

Panjab University

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Pooja Singh