Pooja Sharma
Calgary,AB
Summary
Proactive Lead Red Seal Hair Stylist and Support Specialist with extensive experience in personalized hair consultations, mentoring junior stylists, and optimizing workflows. Expert in advanced coloring, hair and scalp treatments, and staying updated with industry trends. Known for building strong client relationships and enhancing satisfaction through clear communication and exceptional service.
Overview
14
14
years of professional experience
Work History
Lead Hair Stylist
New Look Hair Design
2021.08 - Current
- Enhanced client satisfaction by providing personalized hair consultations and recommending appropriate treatments.
- Maintained a clean and organized work station, ensuring optimal hygiene standards and promoting a professional atmosphere.
- Mentored junior stylists by sharing expert techniques and providing constructive feedback on their performance.
- Increased salon revenue through upselling additional services and retail products to clients during appointments.
- Built long-lasting relationships with clients, fostering loyalty and repeat business through exceptional service.
- Improved overall efficiency by implementing time-saving styling techniques without compromising quality or results.
- Attended industry conferences and workshops, staying up-to-date with the latest trends and techniques in hairstyling.
- Established trust with clients through clear communication of expectations regarding desired haircut outcomes before performing any services.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
Experienced Support Specialist
ATB Financial
2014.07 - 2024.01
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Optimized use of support tools and resources to reduce waste and increase productivity.
- Improved customer retention with empathetic and efficient handling of support cases.
- Responded to customer inquiries and provided technical assistance over phone.
Freelance Hair Stylist & Make up Artist
Self Employed
2014.07 - 2021.07
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hair Stylist
First Choice Hair Cutters
2011.02 - 2014.06
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and Chemical Services such as color,highlights, and perms,
Education
Diploma in Hair Styling - Hair Styling
Delmar College of Hair And Esthetics
Calgary, AB01.2011
Advanced Diploma in Cosmetology - Hair And Skin
VLCC
India01.2009
BBA - Accounting
GND University
Calgary, AB05.1996
Skills
- Time management expertise
- Fashion Trend Awareness
- Expert Haircutting Techniques
- Expertise in Perming
- Hair and Scalp Treatments
- Strong Consultation Skills
- Advanced Coloring Skills
- Creative Updos Design
- Attention to Detail
- Multitasking
- Excellent Communication
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Limited Working
Affiliations
- Red Seal Hair Stylist
Timeline
Lead Hair Stylist
New Look Hair Design
2021.08 - Current
Experienced Support Specialist
ATB Financial
2014.07 - 2024.01
Freelance Hair Stylist & Make up Artist
Self Employed
2014.07 - 2021.07
Hair Stylist
First Choice Hair Cutters
2011.02 - 2014.06
Diploma in Hair Styling - Hair Styling
Delmar College of Hair And Esthetics
Advanced Diploma in Cosmetology - Hair And Skin
VLCC
BBA - Accounting
GND University
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