POOJA SATHBHAI
Toronto
Summary
Experienced professional with a background in retail, customer service, client support, and HR administrative assistant. At Staples, I managed order resolutions, processed bulk orders, and maintained vendor communications. I also worked with Amazon, Google, and Genpact, performing administrative tasks and creating reports using Microsoft Word and Excel. Consistently met service level agreements (SLAs) and compliance standards. Currently seeking to transition into entry-level administrative or HR roles to build my career in Canada.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Copy and Print Associate
Staples
11.2024 - 06.2025
- Coordinated print services for custom orders and bulk processing, ensuring accurate deliveries while providing customer support and meeting sales goals.
- Resolved order issues by liaising with internal teams and external partners to maintain smooth workflows.
- Provided tailored customer support, recommending products and solutions to meet individual needs.
- Maintained accuracy and quality, processing orders such as business cards, banners, and posters with attention to detail.
- Collaborated with team members to ensure timely delivery of high-quality print materials.
Digital Marketing Coordinator
Google Operations Centre
08.2022 - 08.2023
- Provided technical support for Google Ads and SA360, assisting customers with troubleshooting, account setup, and policy inquiries.
- Optimized online media campaigns, increasing performance efficiency by 20% and improving ROI.
- Offered strategic guidance on ad auctions, reducing follow-up queries by 15% and increasing customer satisfaction.
- Received the Star Award in July 2023 for outstanding contributions to campaign optimization.
- Conducted quality checks on digital ad content, ensuring compliance with platform policies and best practices.
Customer Support Specialist
Amazon.com
07.2017 - 08.2022
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns..
- Acquired multi-skill expertise, reducing average handling time by 20% and improving service efficiency.
- Mentored new hires and conducted training sessions, leading to a 15% improvement in team performance.
- Maintained compliance with company policies and quality standards, ensuring consistent service excellence.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
HR Administrative Assistant
Genpact
02.2016 - 04.2017
- Scheduled and coordinated interviews and meetings between candidates, hiring managers, and HR teams to ensure efficient recruitment processes.
- Maintained and updated candidate records and databases with accuracy to support recruitment and administrative tasks.
- Prepared and processed onboarding documents, ensuring all paperwork was complete and compliant with company policies.
- Tracked recruitment and operational metrics to provide timely reports to HR and management teams.
- Provided day-to-day administrative support, including filing, documentation, and communication across departments.
Education
GLOBAL HOSPITALITY MANAGEMENT -
CONESTOGA COLLEGE
WATERLOO, ON05.2025
GLOBAL BUSINESS MANAGEMENT -
CONESTOGA COLLEGE
BRANTFORD, ON05.2024
Skills
- Office administration support
- Administrative coordination
- Proficient schedule management
- Collaborative teamwork
- Data entry expertise
- Effective verbal and written communication
- Talent acquisition assistance
- Analytical problem-solving
- Skilled in organizing timelines
- Coordinating interview schedules
- Strategic decision making
- Customer service expertise
- Effective time management
- Onboarding process documentation
- Effective organization skills
- Team leadership
- Workflow optimization
- Process improvement
- Human resources support
- Attention to detail
- File organization
- CRM software
Accomplishments
- Achieved more sales in a week by completing buy more save more prints promotional offer with accuracy and efficiency.
- Collaborated with team of 8 in the development of Google product.
- Supervised team of 12 new hired employees
Certification
- Preparing to Manage Human Resources
- Recruiting, Hiring, and Onboarding Employees
- HR for People Managers
- Managing Employee Performance
- Managing Employee Compensation
Timeline
Copy and Print Associate
Staples
11.2024 - 06.2025
Digital Marketing Coordinator
Google Operations Centre
08.2022 - 08.2023
Customer Support Specialist
Amazon.com
07.2017 - 08.2022
HR Administrative Assistant
Genpact
02.2016 - 04.2017
GLOBAL BUSINESS MANAGEMENT -
CONESTOGA COLLEGE
GLOBAL HOSPITALITY MANAGEMENT -
CONESTOGA COLLEGE
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