Pooja Sandhu
Edmonton,AB
Summary
Proven leader and efficient administrator, adept in office management and strategic planning, with a track record of enhancing team productivity and client satisfaction at Recochem Milton. Skilled in database management and fostering professional relationships, consistently delivering results beyond expectations. Balances rigorous quality assurance with compassionate client care, ensuring comprehensive support and operational excellence.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Richvale Natural Foods
Mississauga, ON
05.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Immigration Legal Assistant
BIC Canada
Brampton, ON
05.2023 - 12.2023
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
- Conducted client intake interviews to determine client service need and eligibility.
- Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution.
Team Leader Manager
Recochem Milton
Milton, ON
08.2022 - 11.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Personal Care Assistant
Bayshore Home Health
Toronto
06.2022 - 08.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Advanced Healthcare Leadership - Leadership For Healthcare Professionals
Lambton College of Applied Arts And Technology
Sarnia, ON08.2022
Bachelor Of Science In Nursing - Nursing
University College of Nursing
Faridkot, India10.2019
Skills
Project planning
Sorting and labeling
Multi-line phone proficiency
Bookkeeping
Writing reports
Office management
Database Management
Strategic planning
Quality assurance
Credit and collections
Invoice Processing
Accomplishments
Indigenous Cultural and senstivity training
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
Timeline
Administrative Assistant
Richvale Natural Foods
05.2023 - 06.2024
Immigration Legal Assistant
BIC Canada
05.2023 - 12.2023
Team Leader Manager
Recochem Milton
08.2022 - 11.2023
Personal Care Assistant
Bayshore Home Health
06.2022 - 08.2023
Advanced Healthcare Leadership - Leadership For Healthcare Professionals
Lambton College of Applied Arts And Technology
Bachelor Of Science In Nursing - Nursing
University College of Nursing