Pooja Saini
Google Account Specialist
Summary
An ambitious performance-driven Digital Marketing Associate with around 5 years of experience in developing and implementing Google Ads Creative.
Versed in pacifying dissatisfied clients and assisting them to run profitable App Campaigns. As a creative and passionate analyst, I can bring knowledge, experience, and drive excellence at your organization.
Overview
7
7
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Google Account Specialist
Teleperformance
05.2023 - Current
- Developed and maintained customer accounts by accurately recording customer information.
- Interpret and develop business plans focused on driving customer goal achievement
- Hit productivity, upsell, and customer impact targets
- Handle a high volume of potential clients on a daily basis through outbound and inbound calls, aligning support with opportunities
- Manage daily activities independently and proactively based on customer needs and incentives
- Developed and maintained customer accounts by accurately recording customer information.
Senior Digital Marketing Associate
Accenture and Google Operations Centre
12.2020 - 11.2021
- As a Performance Support Senior Associate I worked on external (client/Advertiser facing) products like
AdWords (Mobile advertising) and provided support to clients and advertisers directly on campaign
performance-related issues through chat & email. - Supported Account Managers/ Customers with their advertising technical issues and provided prompt and
efficient service including the appropriate escalation of customers issues. - Proficient in cold calling, upselling, and cross-selling techniques to generate leads and increase revenue.
- Successfully increased sales by 20% through upselling and cross-selling strategies.
- Developed and maintained strong relationships with customers through follow-up calls and personalized service.
- Maintained acceptable performance metrics such as customer satisfaction, quality, productivity, first
contact resolution, speed of response, and attendance. - Demonstrated excellent time-management skills and the ability to work independently: using resources,
policies, and procedures effectively to solve customer issues. - Partnered effectively with second-level escalation teams to solve customer cases that needed special
attention and care.
Senior Process Associate
Cognizant Technology Solutions India Private Ltd.
03.2017 - 01.2020
- Accountable for all Google AdWords Operations of Advertisers Campaigns, Development, Planning &
Writing Expanded Text Ads, Content Strategy, QA, Auditing, Reporting & Keyword Research Strategy. - Trained in Conducting Research & Analyzing of Keywords and Interpreting Data to Aid in Decision-Making
Efforts. - Advanced in MS Excel including Pivot Tables, VLOOKUP and more functions that helped creating and
implement Google Ads. - Acted as a POC for coordinating with AMs of various industries.
Education
MCA - Computer Applications
Chitkara University
RajpuraBCA - Computer Applications
Mangalayatan University
AligarhSkills
Content Marketing
Search Engine Marketing
Landing Page Optimization
Word Press
Microsoft Excel(Proficient)
Content strategy
Blogging
Pay-per-click advertising
Google Analytics proficiency
Marketing Automation
Certification
The Fundamentals of Digital Marketing
Timeline
Google Account Specialist
Teleperformance
05.2023 - Current
Senior Digital Marketing Associate
Accenture and Google Operations Centre
12.2020 - 11.2021
Senior Process Associate
Cognizant Technology Solutions India Private Ltd.
03.2017 - 01.2020
MCA - Computer Applications
Chitkara University
BCA - Computer Applications
Mangalayatan University