Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Pooja Saini

Google Account Specialist

Summary

An ambitious performance-driven Digital Marketing Associate with around 5 years of experience in developing and implementing Google Ads Creative.

Versed in pacifying dissatisfied clients and assisting them to run profitable App Campaigns. As a creative and passionate analyst, I can bring knowledge, experience, and drive excellence at your organization.

Overview

7
7
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Google Account Specialist

Teleperformance
05.2023 - Current
  • Developed and maintained customer accounts by accurately recording customer information.
  • Interpret and develop business plans focused on driving customer goal achievement
  • Hit productivity, upsell, and customer impact targets
  • Handle a high volume of potential clients on a daily basis through outbound and inbound calls, aligning support with opportunities
  • Manage daily activities independently and proactively based on customer needs and incentives
  • Developed and maintained customer accounts by accurately recording customer information.

Senior Digital Marketing Associate

Accenture and Google Operations Centre
12.2020 - 11.2021
  • As a Performance Support Senior Associate I worked on external (client/Advertiser facing) products like
    AdWords (Mobile advertising) and provided support to clients and advertisers directly on campaign
    performance-related issues through chat & email.
  • Supported Account Managers/ Customers with their advertising technical issues and provided prompt and
    efficient service including the appropriate escalation of customers issues.
  • Proficient in cold calling, upselling, and cross-selling techniques to generate leads and increase revenue.
  • Successfully increased sales by 20% through upselling and cross-selling strategies.
  • Developed and maintained strong relationships with customers through follow-up calls and personalized service.
  • Maintained acceptable performance metrics such as customer satisfaction, quality, productivity, first
    contact resolution, speed of response, and attendance.
  • Demonstrated excellent time-management skills and the ability to work independently: using resources,
    policies, and procedures effectively to solve customer issues.
  • Partnered effectively with second-level escalation teams to solve customer cases that needed special
    attention and care.

Senior Process Associate

Cognizant Technology Solutions India Private Ltd.
03.2017 - 01.2020
  • Accountable for all Google AdWords Operations of Advertisers Campaigns, Development, Planning &
    Writing Expanded Text Ads, Content Strategy, QA, Auditing, Reporting & Keyword Research Strategy.
  • Trained in Conducting Research & Analyzing of Keywords and Interpreting Data to Aid in Decision-Making
    Efforts.
  • Advanced in MS Excel including Pivot Tables, VLOOKUP and more functions that helped creating and
    implement Google Ads.
  • Acted as a POC for coordinating with AMs of various industries.

Education

MCA - Computer Applications

Chitkara University
Rajpura

BCA - Computer Applications

Mangalayatan University
Aligarh

Skills

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Websites

Certification

The Fundamentals of Digital Marketing

Timeline

Google Account Specialist

Teleperformance
05.2023 - Current

Senior Digital Marketing Associate

Accenture and Google Operations Centre
12.2020 - 11.2021

Senior Process Associate

Cognizant Technology Solutions India Private Ltd.
03.2017 - 01.2020

MCA - Computer Applications

Chitkara University

BCA - Computer Applications

Mangalayatan University

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Pooja SainiGoogle Account Specialist