Pooja Reddy
Toronto,Ontario
Summary
Dynamic hospitality professional with extensive experience at Boston Pizza, excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective communication and meticulous attention to detail. Skilled in POS operation and adept at managing high-pressure situations, ensuring seamless service delivery and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Bartender
Boston Pizza
Toronto, Ontario
03.2025 - Current
- Tracked bar tabs and transferred open tabs to dining area for wait staff.
- Poured wine, beer, and cocktails for patrons efficiently.
- Maintained comprehensive knowledge of bar offerings and menu options for drink preparation.
Server/Dessert Maker
Swaagat
Toronto, Ontario
03.2025 - 04.2025
- Ensured compliance with health department regulations by maintaining high sanitation standards.
- Documented shift transactions as mandated by law and company policy.
- Established dessert counter setup and trained employees on assembly procedures.
Guest Service Representative
Taboo Muskoka Resort & Golf
Toronto, Ontario
03.2024 - 09.2024
- Handled incoming calls from guests to facilitate reservations and provide information.
- Assisted guests with efficient check-in and check-out processes.
- Communicated details of upcoming hotel events to enhance guest experience.
Server/Hostess
Chucks Roadhouse
Toronto, Ontario
03.2024 - 09.2024
- Prepared drinks following standard recipes to ensure consistency and quality.
- Took customer orders accurately, ensuring timely service delivery.
- Communicated with kitchen staff regarding customer allergies and special requests for safety.
Server/Hostess
St Louis Bar and Grill
Toronto, Ontario
09.2023 - 03.2024
- Ensured dining room maintained cleanliness and proper setup at all times.
- Kept current with daily specials, new menu items, and promotions.
- Recorded orders accurately using cash register and point-of-sale system.
Education
PG Diploma - Project Management
George Brown College
Toronto, ON05-2025
PG Diploma - Food Tourism Entrepreneurship
George Brown College
Toronto, ON09-2024
Bachelor of Arts - Cullinary/Hospitality
Cullinary Academy of India
India03-2019
Skills
- Project management and event planning
- Menu development and destination marketing
- Customer service and support
- Team collaboration and communication
- POS operation
Certification
- Smart Serve
Timeline
Server/Bartender
Boston Pizza
03.2025 - Current
Server/Dessert Maker
Swaagat
03.2025 - 04.2025
Guest Service Representative
Taboo Muskoka Resort & Golf
03.2024 - 09.2024
Server/Hostess
Chucks Roadhouse
03.2024 - 09.2024
Server/Hostess
St Louis Bar and Grill
09.2023 - 03.2024
PG Diploma - Project Management
George Brown College
PG Diploma - Food Tourism Entrepreneurship
George Brown College
Bachelor of Arts - Cullinary/Hospitality
Cullinary Academy of India
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