Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pooja Rathod

Administrative Assistant
Toronto

Summary

Dedication towards excellence with experience of more than 2 years in frontline roles. Dependable collaborator with focus on achieving organizational goals. Demonstrated strong communication among various parties involved in the operations. Self-motivated work ethics to meet deadlines timely with accuracy. Punctual, productive, always ready to learn and flourish in a professional office environment.

Overview

3
3
years of professional experience
1
1
Language

Work History

Front Line Team Member

Tim Hortons
06.2023 - Current
  • Effective communication with Team managers, team members and customers for efficient operations.
  • Maintained accurate records of inventory and demonstrated attention to detail, accountability and trustworthiness in financial responsibilities.
  • Managed multiple tasks simultaneously namely but not limited to addressing customer concerns, preparing orders and coordinating team members.
  • Delivered customer service with absolute professionalism, effectiveness and accuracy.

Student Ambassador

Niagara College Toronto
05.2024 - 08.2024
  • Actively responded to student queries and accurately maintained student records as well as handling key information confidentially.
  • Collaborated with departments like student services and Academics in order to organize and carry out events smoothly.
  • Created puzzles and fun quizzes for student engagement and succeeded in increasing the engagement by 100%.
  • Maintained inventory for student giveaways and event items and organized them as required.

Human Resources Intern/Team Leader

Gao Tek
02.2023 - 06.2023
  • Managed full-time recruitment cycle including recruitment, screening resumes, interviewing, training and onboarding.
  • Coordinated with HR interns and held meetings to discuss and reach team goals.
  • Participated in team meeting with managers to discuss progress and areas of improvement for the team.


Office Administrator

VIEC Study Abroad Consultants
12.2021 - 08.2022
  • Managed appointments and phone calls for consultancy.
  • Maintained proper data of student applications and files.
  • Increased customer satisfaction through professional handling of inquiries and resolution of the issues regarding status of applications.
  • Contributed to positive work environment by fostering relations among customers and clients.
  • Coordinated meetings, managed schedules, also including multitasking of clerical works.
  • Proofread applications and additional support documents to ensure success of process at international platforms.

Education

Graduate Certificate - International Business Management

Niagara College Toronto
Toronto, Canada
05.2001 -

Certificate Program - Certificate in Office Administration

Flair College of Management And Technology
Brampton, Canada
05.2001 -

Graduate Certificate - Human Resources Management

Niagara College Toronto
Toronto, Canada
05.2001 -

Masters Degree - Commerce

Saurashtra University
Gujarat, India
05.2001 -

Skills

  • Effective Verbal and written communication
  • Office Administration
  • Computer skills
  • Clerical Support
  • Confidentiality Handling
  • Telephone skills
  • Customer and Client relations management

Timeline

Student Ambassador

Niagara College Toronto
05.2024 - 08.2024

Front Line Team Member

Tim Hortons
06.2023 - Current

Human Resources Intern/Team Leader

Gao Tek
02.2023 - 06.2023

Office Administrator

VIEC Study Abroad Consultants
12.2021 - 08.2022

Graduate Certificate - International Business Management

Niagara College Toronto
05.2001 -

Certificate Program - Certificate in Office Administration

Flair College of Management And Technology
05.2001 -

Graduate Certificate - Human Resources Management

Niagara College Toronto
05.2001 -

Masters Degree - Commerce

Saurashtra University
05.2001 -

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Pooja RathodAdministrative Assistant