Jyoti Setia
Toronto,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Allianz Global Assistance
10.2022 - Current
- Open medical and non-medical cases to guide/assist clients throughout their medical emergency or other service needs.
- Initiate and send claim forms.
- Provide pre-trip assistance and answer pre-trip questions relating to emergency procedures and policy inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
- Guide clients through navigation of pertinent websites for online content and claim submission.
- Aid with translation using an interpreter if necessary.
- Create and send various types of professional correspondence.
Customer Service Representative
Real Kebab Restaurant
02.2021 - 08.2022
- Handled over 50 calls per day.
- Listen attentively to caller needs to ensure positive customer experience.
- Cross- trained and providing backup to other customer service representatives when needed.
Data Entry Clerk
Synoptimum Marketing
09.2021 - 04.2022
- Proven ability to collect and research information and putting into databases efficiently and accurately.
- Managed time to meet the specific day to day targets of the company.
- Kept all data organize to ensure accuracy and privacy.
- Excellent written and communication skills to work hard and perform well.
Sales and Customer Service Representative
Amway India, Health and Beauty Products
02.2018 - 03.2020
- Build creative sales strategies to increase customer satisfaction and attain business sales goals.
- Attended and participated in trade shows, Sales workshops, Sales seminar and events behalf of business to increase visibility.
- Actively involved in companies research efforts to identify new marketing strategies, business opportunities, performance of competitors and customers preferences.
- Coach and mentor junior sales representative.
Education
Diploma - Supply Chain Management
Sault College of Applied Arts And Technology
04.2021
Master of Arts - Economics
Punjab University
05.2019
Skills
- Ability to plan, prioritize and complete multiple projects in a fast -paced environment
- Strong leadership skills
- Negotiation skills and ability to influence others
- Fast Keying skills with knowledge of different computer applications
- Proficient in Microsoft office
- Effective communication skills
- Highly Focused
Timeline
Customer Service Associate
Allianz Global Assistance
10.2022 - Current
Data Entry Clerk
Synoptimum Marketing
09.2021 - 04.2022
Customer Service Representative
Real Kebab Restaurant
02.2021 - 08.2022
Sales and Customer Service Representative
Amway India, Health and Beauty Products
02.2018 - 03.2020
Diploma - Supply Chain Management
Sault College of Applied Arts And Technology
Master of Arts - Economics
Punjab University
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