Pooja Rana
Victoria,Canada
Summary
Customer-focused professional with 9+ years of progressive experience in client service, administrative operations, and regulatory compliance across retail and healthcare-adjacent sectors. Proven expertise in accurate transaction processing, detailed record-keeping, and maintaining strict confidentiality standards. Strong background in consultative customer service, inventory management, and cross-functional team collaboration with demonstrated ability to work efficiently in fast-paced, regulated environments. Insightful Product Specialist committed to delivering exceptional customer service and helping customers select best choices. Consistently remains in compliance with company guidelines. Reliable, punctual and works cooperatively as part of team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Decorative Product Specialist
SHERWIN-WILLIAMS
02.2023 - Current
- Conducted detailed needs assessments to recommend suitable products and solutions.
- Processed customer transactions accurately while adhering to strict cash handling protocols.
- Maintained comprehensive product knowledge, staying current with industry regulations and safety standards.
- Resolved customer inquiries and product-related issues promptly, ensuring thorough documentation.
- Supported inventory management efforts and optimized visual merchandising strategies.
- Collaborated with management team to implement operational documentation and procedures.
Senior Sales Associate
7-Eleven
02.2023 - 04.2025
- Supported management team in planogram implementation and operational documentation processes
- Trained and mentored new team members on operational procedures and performance standards
- Managed comprehensive customer service operations including inquiry resolution and complaint handling
- Processed customer transactions accurately while maintaining strict cash handling and security protocols
- Drove incremental revenue through strategic product recommendations and promotional campaign execution
Sales Manager
ANS Digital Private Limited
02.2022 - 01.2023
- Led sales initiatives for comprehensive e-commerce service portfolio including proprietary BrandStore platform (Kartify), performance marketing, marketplace management, warehousing, and fulfillment services for B2B and B2C clients
- Developed customized solution proposals through extensive discovery sessions, creating tailored growth strategies aligned with client business objectives
- Created detailed implementation roadmaps and coordinated cross-functional teams to ensure seamless service delivery and client satisfaction
- Delivered executive-level presentations to C-suite decision-makers, effectively communicating value propositions and comprehensive ROI analysis
Major Account Manager
Minosha India Limited
12.2019 - 08.2021
- Managed sales for office automation systems and proprietary software across corporate accounts in Delhi NCR region.
- Increased wallet share at existing accounts through strategic cross-selling initiatives.
- Penetrated new zero-based accounts using effective upselling strategies.
- Prepared and delivered monthly and quarterly reports detailing account progress and strategic action plans.
Business Development Manager North and East Region
Team computers
09.2019 - 12.2019
- Drove managed printing services and IT peripheral sales across North and East India territories
- Delivered comprehensive managed print solutions including hardware integration and specialized software (Y Soft, E Paper, XDA) for enterprise optimization, security, monitoring, and waste reduction
- Successfully expanded regional responsibility to include East India operations within first month of tenure.
Key Account Manager
Toshiba india Limited
02.2015 - 06.2016
- Managed sales of commercial Toshiba laptops for corporate accounts in Delhi and NCR region.
- Maintained relationships with national named accounts to secure ongoing business.
- Secured high-value accounts through tailored customer solutions and consultative selling.
- Trained teams to optimize service delivery based on client-specific needs.
Major Account Manager
Ricoh India Limited
09.2011 - 03.2014
- Expanded account wallet share by cross-selling strategically and upselling zero-based accounts effectively.
- Compiled detailed monthly and quarterly reports, incorporating SWOT analysis and strategic action plans.
- Directed cross-functional teams of specialists to deliver solutions and maintain customer satisfaction.
Education
Certificate - Pharmacy Assistant
Udemy
Online10-2025
Certificate - Early Childhood Care And Education
Pacific Rim Early Childhood Education
Victoria04-2025
MBA - Global management
Royal Roads University
08.2024
Skills
Customer Service Excellence:
- Client Consultation & Needs Assessment Professional Communication Wait Time Management Confidentiality & Privacy Compliance
Administrative & Technical Operations:
- Data Entry & Database Management Third-Party Billing Systems Documentation & Filing Telephone Management & Call Routing
Process Management:
- Workflow Optimization Order Processing System Integration Performance Reporting
Accomplishments
- Have been awarded K Krishna Rao Memorial Gold Medal for scoring highest aggregate in International Trade and Business Law.
Websites
Languages
English
Hindi
Punjabi
Certification
- Serve it Right
References
References available upon request.
Timeline
Decorative Product Specialist
SHERWIN-WILLIAMS
02.2023 - Current
Senior Sales Associate
7-Eleven
02.2023 - 04.2025
Sales Manager
ANS Digital Private Limited
02.2022 - 01.2023
Major Account Manager
Minosha India Limited
12.2019 - 08.2021
Business Development Manager North and East Region
Team computers
09.2019 - 12.2019
Key Account Manager
Toshiba india Limited
02.2015 - 06.2016
Major Account Manager
Ricoh India Limited
09.2011 - 03.2014
Certificate - Pharmacy Assistant
Udemy
Certificate - Early Childhood Care And Education
Pacific Rim Early Childhood Education
MBA - Global management
Royal Roads University