Pooja Rana
Victoria
Summary
Dynamic sales professional with 9+ years of progressive experience in B2B sales, account management, and business development across technology, e-commerce, and retail sectors. Proven track record of building strategic C-level relationships, driving revenue growth, and delivering innovative solutions. Expertise in consultative selling, cross-functional team leadership, and ROI-driven decision making in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Decorative Product Specialist
SHERWIN-WILLIAMS
02.2023 - Current
- Maintain comprehensive expertise in decorative paint and coating product lines while staying current with industry trends and emerging technologies
- Provide consultative sales support to customers, offering guidance on product selection, color coordination, and application techniques
- Deliver specialized color consulting services to enhance customer satisfaction and drive sales conversion rates
- Resolve customer inquiries and product-related issues promptly to maintain high satisfaction standards
- Contribute to store visual merchandising strategies to optimize product presentation and sales performance
Senior Sales Associate
7-Eleven
02.2023 - 04.2025
- Supported management team in planogram implementation and operational documentation processes
- Trained and mentored new team members on operational procedures and performance standards
- Managed comprehensive customer service operations including inquiry resolution and complaint handling
- Processed customer transactions accurately while maintaining strict cash handling and security protocols
- Drove incremental revenue through strategic product recommendations and promotional campaign execution
Sales Manager
ANS Digital Private Limited
02.2022 - 01.2023
- Led sales initiatives for comprehensive e-commerce service portfolio including proprietary BrandStore platform (Kartify), performance marketing, marketplace management, warehousing, and fulfillment services for B2B and B2C clients
- Developed customized solution proposals through extensive discovery sessions, creating tailored growth strategies aligned with client business objectives
- Created detailed implementation roadmaps and coordinated cross-functional teams to ensure seamless service delivery and client satisfaction
- Delivered executive-level presentations to C-suite decision-makers, effectively communicating value propositions and comprehensive ROI analysis
Major Account Manager
Minosha India Limited
12.2019 - 08.2021
- Managed office automation system sales including endpoint solutions and proprietary software packages for named corporate accounts across Delhi NCR region
- Increased wallet share at existing accounts through strategic cross-selling initiatives while penetrating new zero-based accounts through effective upselling strategies
- Prepared and delivered comprehensive monthly and quarterly reports including account progress summaries, strategic action plans, SWOT analysis, and opportunity assessments to drive wallet share growth
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
Business Development Manager North and East Region
Team computers
09.2019 - 12.2019
- Drove managed printing services and IT peripheral sales across North and East India territories
- Delivered comprehensive managed print solutions including hardware integration and specialized software (Y Soft, E Paper, XDA) for enterprise optimization, security, monitoring, and waste reduction
- Successfully expanded regional responsibility to include East India operations within first month of tenure
Key Account Manager
Toshiba india Limited
02.2015 - 06.2016
- Managing the sale for commercial Toshiba laptops range in Delhi and NCR Region for corporate accounts. Maintaining relationship with existing national named accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Responsible for expanding and retaining named accounts while ensuring ongoing customer services. Identifying and qualifying long term and short-term business opportunities and pro-actively identifying and addressing competitive threats.
Major Account Manager
Ricoh India Limited
09.2011 - 03.2014
- Managed office automation system sales including endpoint solutions and proprietary software development for corporate accounts in Delhi NCR region
- Increased existing account wallet share through strategic cross-selling while successfully penetrating zero-based accounts through targeted upselling initiatives
- Delivered detailed monthly and quarterly performance reports including account progress summaries, strategic action plans, SWOT analysis, and opportunity status updates
- Led cross-functional project teams including technical specialists, implementation managers, and support staff to ensure successful solution delivery and maintain high customer satisfaction standards
Education
Certificate - Health, Nutrition and Safety for ECEA
Pacific Rim Early Childhood Education
Victoria, BC04.2025
MBA - Global management
Royal Roads University
08.2024
Skills
Sales & Business Development: Strategic Account Management B2B Sales New Business Acquisition Cross-selling & Upselling
Client Relations: C-Suite Engagement Relationship Management Consultative Selling Customer Retention
Technical Solutions: Office Automation Systems E-commerce Platforms Digital Marketing IT Infrastructure
Leadership & Analysis: Team Training & Development ROI Analysis Market Research Performance Reporting
Accomplishments
- Have been awarded K Krishna Rao Memorial Gold Medal for scoring highest aggregate in International Trade and Business Law.
Certification
Food safety Serve it Right License
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Decorative Product Specialist
SHERWIN-WILLIAMS
02.2023 - Current
Senior Sales Associate
7-Eleven
02.2023 - 04.2025
Sales Manager
ANS Digital Private Limited
02.2022 - 01.2023
Major Account Manager
Minosha India Limited
12.2019 - 08.2021
Business Development Manager North and East Region
Team computers
09.2019 - 12.2019
Key Account Manager
Toshiba india Limited
02.2015 - 06.2016
Major Account Manager
Ricoh India Limited
09.2011 - 03.2014
Certificate - Health, Nutrition and Safety for ECEA
Pacific Rim Early Childhood Education
MBA - Global management
Royal Roads University
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