POOJA RANA
Brampton,Canada
Summary
Results-driven IT professional with extensive experience in project management, business analysis, and IT service management. Seeking a challenging role in IT project management where I can leverage my expertise in Agile and Waterfall methodologies, stakeholder management, and process improvement to deliver successful projects and drive business growth.
Overview
6
6
years of professional experience
Work History
Platform Solution Analyst
ASAPP OXP
05.2022 - Current
- Continuously acquiring Canadian financial services industry knowledge
- Proficient in technical project management software like JIRA
- Performing quality assurance testing to ensure client satisfaction
- Developing a deep understanding of the ASAPP platform and contributing to application documentation
- Gathering requirements and specifications for new features
- Updating and communicating ASAPP's product roadmap
- Providing Level 2 production and UAT environment support
- Reviewing and analyzing external system documentation for integrations
- Creating user interface wireframes and feature concepts
- Designing comprehensive functional specifications
- Supporting Client-Partners during UAT periods
- Utilizing SQL queries and REST API for testing and investigation
- Managing deliverables against timelines and budget constraints
- Building a strong understanding of industry requirements and trends.
Business Analyst
Fidelity Investments
06.2018 - 12.2020
- Directed the creation of Business Case Management, Functional Requirements modeling, and process flow diagrams
- Defined and documented custom reports based on business requirements, modifying existing reports after GAP analysis
- Ensured timely completion of project tasks and deliverables with a high degree of quality
- Conducted user interviews, gathering and analyzing key requirements documented in the Business Requirements Document (BRD)
- Developed business processes and conducted Gap Analysis
- Developed Sequence diagrams, Use-Case Diagrams, and Collaboration diagrams using MS Visio
- Carried out Training Needs Analysis and executed plans for end-user training
- Worked closely with Senior Management to create Work-Breakdown Structure, Resource-Breakdown Structure, and managed project resources
- Assisted Test Lead and Testers in understanding business processes and completing Unit Testing, Integration Testing
- Utilized Jira extensively to manage requirements, analyze dependencies, and track progress
- Prepared and updated existing Standard Operating Procedures (SOPs) for the IT team following system implementation.
Education
Post-Graduation in Wireless Telecommunication with Honors -
Humber College
08.2021
Bachelor's Degree in Computer Engineering with Honors -
Gujarat Technological University
06.2018
Skills
- Project Management: Agile, Waterfall, Risk Management
- Business Analysis: Requirements Gathering, Gap Analysis, Process Improvement
- Technical Skills: SQL, JIRA, MS Visio, Confluence
- Documentation: BRD, Process Flow Diagrams, Functional Specifications
- Communication: Stakeholder Engagement, Facilitation, Conflict Resolution
- End-user support
- User Acceptance Testing
- SQL knowledge
Timeline
Platform Solution Analyst
ASAPP OXP
05.2022 - Current
Business Analyst
Fidelity Investments
06.2018 - 12.2020
Post-Graduation in Wireless Telecommunication with Honors -
Humber College
Bachelor's Degree in Computer Engineering with Honors -
Gujarat Technological University
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