Pooja Raj Purohit
Calgary,AB
Summary
Dynamic Store Manager with a proven track record at Stokes, excelling in customer service and inventory oversight. Skilled in budgeting and cost control, I successfully developed a high-performing sales team, driving revenue growth while maintaining a positive work environment. Passionate about enhancing customer experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Stokes
Calgary, Alberta
06.2022 - Current
- Delivered exceptional customer service, ensuring satisfied visitors at all times.
- Recruited and developed high-performing sales team to drive revenue growth.
- Managed inventory efficiently while implementing effective loss prevention measures.
- Controlled operating costs to maximize store profitability.
- Maintained composure and professionalism during high-stress situations.
- Rotated merchandise and displays to highlight new products and promotions.
- Oversaw daily operations, ensuring a clean and safe environment for customers and employees.
- Fostered a positive work environment through team-building activities and recognition of achievements.
Food Service Supervisor
Edo Japan
Lloydminster, Alberta
02.2018 - 05.2022
- Ensured compliance with company policies for food safety, sanitation, and quality standards.
- Conducted regular inspections of preparation and storage equipment to guarantee safe operations.
- Trained and supervised new staff to improve customer service skills and uphold food safety protocols.
- Prepared weekly schedules and assigned tasks to optimize shift organization and operational efficiency.
- Greeted customers and addressed inquiries about menu items and specials.
- Oversaw training programs for over five team members to enhance overall performance.
Customer Service Representative
PC Financial
04.2019 - 01.2020
- Delivered primary customer support to internal and external clients, addressing unique needs effectively.
- Utilized customer service software to manage interactions and monitor customer satisfaction metrics.
- Developed customer service policies to surpass industry standards and enhance overall service delivery.
- Participated in team meetings and training sessions to remain updated on product changes.
Education
Post Secondary Diploma - Business Administration
Lakeland College
Lloydminster, AB12.2019
BBA - Commerce And Business Administration
J.C . D.A.V COLLEGE
Punjab05.2015
Skills
- Customer service
- Time management
- Effective communication
- Inventory oversight
- Store operations
- Budgeting and cost control
Timeline
Store Manager
Stokes
06.2022 - Current
Customer Service Representative
PC Financial
04.2019 - 01.2020
Food Service Supervisor
Edo Japan
02.2018 - 05.2022
Post Secondary Diploma - Business Administration
Lakeland College
BBA - Commerce And Business Administration
J.C . D.A.V COLLEGE
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