Pooja Raj Purohit
Calgary,AB
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Stokes
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Rotated merchandise and displays to feature new products and promotions.
Key Holder Supervisor
Stokes
06.2022 - 09.2023
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
Food Service Supervisor
Edo Japan
02.2018 - 05.2022
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
Customer Service Representative
PC Financial
04.2019 - 01.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Post Secondary Diploma - Business Administration
Lakeland College
12.2019
BBA - Commerce And Business Administration
J.C . D.A.V COLLEGE
05.2015
Skills
- Customer Service management
- Time Management
- Financial Management
- Account Reconciliation Processes
- Microsoft Office
- Problem-solving
- Multitasking and organization
- Store operations
Timeline
Store Manager
Stokes
10.2023 - Current
Key Holder Supervisor
Stokes
06.2022 - 09.2023
Customer Service Representative
PC Financial
04.2019 - 01.2020
Food Service Supervisor
Edo Japan
02.2018 - 05.2022
BBA - Commerce And Business Administration
J.C . D.A.V COLLEGE
Post Secondary Diploma - Business Administration
Lakeland College
Similar Profiles
Misty RichardsonMisty Richardson
Bakery Worker at StokesBakery Worker at Stokes
Julie FungJulie Fung
Third Key Holder at StokesThird Key Holder at Stokes
Ssemata JonathanSsemata Jonathan
Retail Sales Associate at StokesRetail Sales Associate at Stokes