Pooja Priyadarshi

· Provide technical support to customer via phone, email and remote access and determine the best solution.

· Setting up accounts and providing access to computer systems for customers.

· Provide step-by-step instructions to fix technological issues

· Access instruction manuals to help users utilize their software or hardware properly.

· Keep detailed logs of client problems, solutions, and customer satisfaction

· Installing, updating, and ensuring compatibility of software and hardware

· De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

· Troubleshoot Customer Hardware, Software and Networking problems using multiple xerox Systems and
Software Tools.

· Proactively sell the benefits of diagnosing and resolving issues via Telephone, email, video Conferencing and
Web Chat.

· Escalate the issue to 2ndlevel in appropriate procedure.

· Provide technical support to customer via phone, email and remote access and determine the best solution.

· Support multiple clients with various problems. Provide technical support for hardware and software
implementation ranging from installation testing.

· Removed and replaced malfunctioning computer parts to correct hard ware problems.

· Compiled and accurately entered data for each customer encounter to record in system.

· Explained technical information in clear term to nontechnical individuals to promote better understanding.

· Created documentation for cases and claims for damaged. lost or displaced packages.

Assisted customers with product selection based on stated needs, proposed use and budget.

· Assisted customers in creating an organized warehouse that allows for easier product accessibility.

· Stock Sales floor shelves for the customers who requested additional inventory management assistance.

Assisted Customers to choose products for their needs.

· Worked with SAP module for office and General.

· Maintain and update office files, inventory, mailing lists, and database systems.

· Arrange appointments of the team members.

· Make travel arrangements for the travel staff.

· Maintains records for inventory management purposes.

· Assisted payroll with HR Manager.

Confirms meetings with associates, clients and supplier.